Peek! ‑ Better Replay & Survey

Peek! ‑ Better Replay & Survey

Reviews (590)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
    504
  • 9% of ratings are 4 stars
    53
  • 3% of ratings are 3 stars
    16
  • 1% of ratings are 2 stars
    6
  • 2% of ratings are 1 stars
    11
All reviews
November 6, 2024

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

SurfMateStore
Chile
About 2 months using the app
CartKit replied November 8, 2024

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of every page in the app.

If you decide the Pro plan isn’t for you, you can switch to the Free plan anytime before the trial ends, and you won’t be charged.

There is an issue with the refund process from shopify's end. We informed them when reached out to us. They will manually processing the refund. :)