Reviews (75)
Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.
We're sorry you didn't have a good experience with Planet! Planet does not make any charges that aren't approved, so there is some sort of misunderstanding.
Looking at your store, I see some of the items are extremely heavy, e.g., a grill that weighs more than 70 pounds. Because carbon emissions are based in part of the weight of a package, then a 70-pound shipment will simply generate more emissions and therefore carry a larger price tag to offset.
You can always use the "billing cap" to ensure that you're never billed more than you expect.
Please reach out to planet at shopify dot com if you have questions or would like further details. Again, apologies that you did not have a good experience with Planet.