Reviews (72)

Overall rating
3.4
Counts per rating level
  • 39% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 15% of ratings are 1 stars
January 6, 2025

Always room for improvement.

TradeShowPlus
United States
Over 2 years using the app
Shopify replied January 8, 2025

We agree! Thanks so much for the review. We genuinely appreciate the feedback. When it comes to specific things to improve, feel free to reach out to planet at shopify dot ...

Edited February 21, 2025

DO NOT USE!

Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback.

### Edit: the package size, weight and dimensions aren't ...

Love-Rugs
United Kingdom
7 months using the app
Shopify replied February 21, 2025

We're sorry that you had a bad experience with Planet. Regarding the bill – you will never be charged more than your billing cap for any billing cycle. When it comes to your ...

December 25, 2024

Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

VESSILS
United States
9 months using the app
Shopify replied January 3, 2025

We're sorry you didn't have a good experience with Planet! Planet does not make any charges that aren't approved, so there is some sort of misunderstanding.

Looking at your ...

February 16, 2025

Un peu tôt pour en parler

Aux fils des noeuds
France
7 days using the app
Shopify replied February 18, 2025

Merci pour votre commentaire ! N'hésitez pas à contacter notre équipe à planet [at] shopify [point] com si nous pouvons vous aider en quoi que ce soit.

November 21, 2024

I like it.

Jorinde.Swiss
Switzerland
8 days using the app
Shopify replied November 22, 2024

Your feedback is really appreciated 💚 Thanks so much for taking the time and for using Planet.

November 12, 2024

Parfait

Tealness
France
7 days using the app
Shopify replied November 22, 2024

We really appreciate the positive feedback! Thanks for making commerce more sustainable 💚

October 13, 2024

There was no charge with your permission and the charge was not authorized by you.

Superneox™
Hong Kong SAR
7 months using the app
Shopify replied October 17, 2024

Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges ...

Edited September 12, 2024

It could be great to have different choices of badges.
Like a mini one (as you can see on this website for exemple )
https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green

Thank you.

---

Thank you for your reply, but i don't see any planet on shopify dot com...
and how to reach you ???
Let me know.
Best
Xavier

Ateliers Auguste
France
6 months using the app
Shopify replied September 11, 2024

Thanks for the feedback! Good news – you can publish a Planet badge that looks virtually identical to the one on this page! Please reach out to planet at shopify dot com and ...

August 26, 2024

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales.

2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping).

3. The history graph shows I ...

Stemcell Science Shop
United States
About 2 years using the app
Shopify replied September 11, 2024

Thanks for reaching out. You definitely shouldn't be getting billed on POS orders and we will gladly refund you all of those charges. Our team has already reached out and we ...

August 16, 2024

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them.

NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS.

No transparency about the payment tiers, the badge does NOT show up in my cart ...

Yogo
United States
4 months using the app
Shopify replied August 20, 2024

Thanks for the feedback and sorry your experience with the app was so disappointing! We'd be happy to help you get the badge displayed in your cart, as well as show you where ...