Reviews (66)

Overall rating
3.5
Counts per rating level
  • 39% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 18% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 12% of ratings are 1 stars
August 26, 2024

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales.

2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping).

3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day.

4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907.

Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders.

My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.

Stemcell Science Shop
United States
About 2 years using the app
Shopify replied September 11, 2024

Thanks for reaching out. You definitely shouldn't be getting billed on POS orders and we will gladly refund you all of those charges. Our team has already reached out and we will get your bill and refund sorted asap.

August 16, 2024

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them.

NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS.

No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

Yogo
United States
4 months using the app
Shopify replied August 20, 2024

Thanks for the feedback and sorry your experience with the app was so disappointing! We'd be happy to help you get the badge displayed in your cart, as well as show you where to find info about payment tiers, e.g., the companies and technologies you can support with different plans. If you're interested, please reach out to planet at shopify dot com. Thanks again.

Edited September 12, 2024

It could be great to have different choices of badges.
Like a mini one (as you can see on this website for exemple )
https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green

Thank you.

---

Thank you for your reply, but i don't see any planet on shopify dot com...
and how to reach you ???
Let me know.
Best
Xavier

Ateliers Auguste
France
6 months using the app
Shopify replied September 11, 2024

Thanks for the feedback! Good news – you can publish a Planet badge that looks virtually identical to the one on this page! Please reach out to planet at shopify dot com and we would be thrilled to get you set up. Thanks again!!

July 11, 2024

Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!

Ellekin
United States
4 months using the app
Shopify replied July 15, 2024

Thanks so much for using Planet and offering this feedback. We're actively exploring ways to enable Planet users to leverage checkout better. It's super helpful for us to know about limitations like this -- thanks again.

August 6, 2024

Love the idea. Execution was challenging.
Had installed for a couple of months without the badge showing - when I went to put badge on and it showed blank on my Shopify 2.0 theme I contacted support. I was initially told it should work on my specific theme but then on checking support concluded it was a theme problem and I need to contact the theme developer. Lost confidence when cute marketing stats on emmissions that show to me as Admin can't be shared with my customer or shown on a page on my website, for example - even if coded in. Took my money on each order for a couple of months worked fine. Payment trail very thoroughly done.

I Still Call Australia Home
Australia
4 months using the app
Shopify replied August 7, 2024

Thanks for the feedback. It actually IS possible to display those stats! You can do that by activating "Marketing mode" with the online store editor. Please reach out to planet at shopify dot com if you'd like to schedule a quick call to walk through that. Thanks again for reaching out!

July 3, 2024

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

Walnut
United States
Almost 2 years using the app
Shopify replied July 5, 2024

We really appreciate the feedback! Thanks so much for making commerce more sustainable 💚

June 22, 2024

The Millennium Package is a fantastic opportunity to make a meaningful impact on the world. This inspiring initiative provides a wonderful way for individuals to contribute positively to society. I am truly impressed by their efforts and I am excited to see the change they will bring to the world. I wholeheartedly support their endeavors and wish them all the success in their future endeavors.

atmosphaera
United States
About 1 month using the app
Shopify replied June 26, 2024

We couldn't agree more – the Millennium plan projects are incredible! So are the awesome teams building them. Thanks so much for the feedback and for making commerce more sustainable. 💚

July 2, 2024

I really like this idea, but I was able to change my contribution amount/percentage from another source. Will there be an option to contribute a % of orders? I want to contribute more than 0.15 per order. Can I contact support to change my plan to change that contribution amount?

Thank you!
Samson

A Z A R A H
United States
5 days using the app
Shopify replied July 4, 2024

Thanks so much for the feedback! It's incredible that you're eager to have an even greater climate impact. This is a suggestion that we'll workshop and explore. We really appreciate your engagement and eagerness to move Shopify Planet forward.

April 16, 2024

It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.

LifeItaly
Switzerland
6 months using the app
Shopify replied April 18, 2024

Thanks so much for the feedback!

May 7, 2024

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Mosaic Nail Systems Finland
Finland
About 1 month using the app
Shopify replied May 13, 2024

Thanks for the review and feedback. We're always looking for ways to improve the experience and impact of our badging. It's possible that your store theme doesn't support selling in multiple languages – to translate the Planet app badge, you need to use a theme that's compatible with selling in multiple languages. You can find further details on multilingual themes here: https://help.shopify.com/en/manual/markets/languages/manage-languages#add-new-language Thanks again for the feedback!