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Great idea - can there be a way to add a badge into the checkout/email confirmation pages? Thanks, looking forward to the explanation pages too!
Thanks for the feedback. We really appreciate it. The badge placement options will definitely expand in the coming months.
When it comes to email confirmation -- it's actually possible to add something about Planet right now. In you store admin, if you navigate to Settings > Notifications > Order confirmation, you'd be able to add a reference to Planet inside your order confirmation email. Soon we hope to ship some assets that you can publish on your store that you could link to.
Thanks again!
Ethical Bedding.
Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet.
App is easy to set up and use, so there are no excuses! :)
Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.
Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're going for and haven't reached yet. We also appreciate the feedback about the Impact Page, particularly with regard to your site-level stats. There are a few different ways to incorporate your site's stats -- you can add them to your badge so they're displayed and updated automatically, or manually add it to the explainer page (sourcing the data from your Planet dashboard). Manual isn't great, we know, and getting your dashboard or something like it on the explainer page would cut out this manual step. Getting your feedback on these things is super valuable for helping us prioritze what should come next. Thanks again!
Great initiative. Very easy to get set up and running.
Thanks so much for the feedback! We really appreciate it.
We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance.
So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size.
Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch.
With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.
Thanks so much for the feedback. You're right that the app needs to match the look and feel of your store - apologies that it isn't working for you. We're always looking for ways to improve the badging, and your insight here is super valuable. Thanks again.
The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!
Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.
Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.
Great App!
It's the least we can do.
I started using it as soon as I discovered it and the Real impact it has, sponsoring projects that mitigate the impact we have on Earth.
Thanks so much for the feedback. You're 100% right -- the companies funded through Planet are going to have a massive impact, and we're pumped that you and your buyers are part of that. Thanks again!
I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.
Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this issue any more. Thanks for putting it on our radar, and thanks also for using Planet.
Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.
We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no lost data, and all of your data will be backfilled.
Sorry again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.