Reviews (71)

Overall rating
3.4
Counts per rating level
  • 39% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 14% of ratings are 1 stars
June 22, 2022

This is a great concept and we're on board. However, I would like to see more resources (videos, websites, reports, etc.) we can easily share with customers to show our commitment is more than just an icon in the shopping cart.

TOMME Cheese Shop
Canada
About 5 hours using the app
Shopify replied June 24, 2022

Thanks for your comments! We have heard similar feedback from others and are aware that we can do some work to make it easier for you to share the impact of your commitments with your buyers. Stay tuned for updates on this. - Brady, Sustainability @ Shopify

July 7, 2022

Im really glad that you have introduced this option, I find it wonderful, all Shopify stores can do a lot together! I leave 4 stars as "Powered by Shopify Planet" should be smaller or maybe phrased differently like "Get to know more about the initiative" >>> Popup and then you can write everything, let people know what it is about, who does it etc. Please let us choose the design and I would really grateful if you take my option into consideration.

Art on Words
Germany
About 2 hours using the app
Shopify replied August 24, 2022

Hello Art on Words team - This is wonderful, specific feedback for us. We've heard similar sentiments from other Planet users, so we are exploring options for improving these features. Thanks for installing Planet and for sharing your experience - we appreciate it! - Brady, Sustainability at Shopify

June 15, 2022

It's ok but it isn't communicated anywhere except the cart. There should be snippets for homepage and product page as well as a landingpage to visually demonstrate the total impact.

Hippie Pants
United Kingdom
About 1 hour using the app
Shopify replied June 24, 2022

Thanks for installing Planet! You can add the icon to any page on your online store and can find some details on how to do that in the Planet Help docs (https://help.shopify.com/en/manual/shipping/carbon-neutral-shipping/planet-app#adding-the-planet-badge-to-your-online-store).

If that link is unclear or you need additional assistance, please reach out to Shopify Support! Thanks for your feedback! - Brady, Sustainability @ Shopify

October 14, 2022

Really like the idea behind the app and I have implemented it on my store. I am really hoping that over the coming weeks / months, the following improvements will be made to the app: Allow customisation of the badge eg. explanation that we are paying for it Allow linking of the badge to a page that explains the carbon removal efforts and ideally a snippet of the dashboard showing the effect we have had so far. Thanks!

Malin & Mizen
Ireland
26 minutes using the app
Shopify replied October 18, 2022

Thanks so much for the feedback. We really appreciate it.

Good news -- both of the items that you mentioned are in the works: more flexibility around the badge, as well as a way for you to communicate to shoppers the incredible impact that businesses like you are having. Bad news -- we don't have an exact launch date. I know "in the works" doesn't help you right now, and we'll be sure to let you know as soon as these features are live.

Thanks for being part of Planet and helping to power more sustainable commerce.

October 14, 2022

I think the idea is wonderful, but as others have mentioned it needs work. I tried adding the banner, but without being able to customize things such as color, size and content, it just isn't a good fit. I've read the reviews from the Planet team and understand they are working on improvements. I'll wait for those to be implemented, then try again. Really great idea though, just needs some fine tuning.

Prime Buy Direct
United States
19 minutes using the app
Shopify replied October 18, 2022

Thanks so much for installing the app and giving feedback. You're exactly right -- we are working on these exact changes right now. We're really excited about what's in store and will be sure to let you know as soon as it's up and running. Thanks again, and keep your eyes peeled for updates!

July 19, 2022

The button looks good, it would be better if is has a link which can be used to explain the initiative better. It doesn't make a lot of sense now to a customer.

Tenue.
Netherlands
19 minutes using the app
Shopify replied August 24, 2022

Hi Tenue team - you are not the first merchant who has shared this feedback, so we are hearing you loud and clear. Thanks for installing Planet! - Brady, Sustainability at Shopify

June 28, 2022

I like the premise of the app and happy to have it as a part of my store. However the banner/badges need more refining and do not work with my current esthetics.

Simka Sol
United States
9 minutes using the app
Shopify replied June 29, 2022

Thanks for downloading Planet and trying it out. Feedback about the badges has been heard, loud and clear, and we're having conversations about what we can do to make this process easier for merchants. I appreciate you sharing your experience, thank you! - Brady, Sustainability @ Shopify

November 8, 2022

This is something we care about but it would be nice if Shopify is able to provide some type of landing page that can be linked in the footer instead of just a badge. We at Pop Collectibles Canada would love that!

Pop Collectibles
Canada
June 8, 2022

Awesome app. Love the simplicity, fair pricing and projects that will help reduce carbon. Also like the badge for product pages. Would be great to see more badge options e.g. a larger banner for home pages / smaller banner to preserve screen real estate on product pages.

Snooze Foundry
United Kingdom
Shopify replied June 24, 2022

Thanks for submitting your review and sharing this feedback, very appreciated. We'll keep this in mind as we continue to iterate on the app. - Brady, Sustainability @ Shopify

June 7, 2022

So easy to set up, looks so good on the site, and it's amazing the impact being delivered for pennies on each order. Thank you Shopify!

Marbela Cosmetics
United States