Reviews (72)

Overall rating
3.4
Counts per rating level
  • 39% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 15% of ratings are 1 stars
March 12, 2024

Great app to very easily assist with carbon offsetting. Super helpful to our business.

Horsham Coffee Roaster
United Kingdom
Over 1 year using the app
Shopify replied March 25, 2024

Thanks so much for the feedback! We're thrilled to be able to help your business!

July 11, 2024

Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!

Ellekin
United States
4 months using the app
Shopify replied July 15, 2024

Thanks so much for using Planet and offering this feedback. We're actively exploring ways to enable Planet users to leverage checkout better. It's super helpful for us to ...

July 2, 2024

I really like this idea, but I was able to change my contribution amount/percentage from another source. Will there be an option to contribute a % of orders? I want to contribute more than 0.15 per order. Can I contact support to change my plan to change that contribution amount?

Thank you!
Samson

A Z A R A H
United States
5 months using the app
Shopify replied July 4, 2024

Thanks so much for the feedback! It's incredible that you're eager to have an even greater climate impact. This is a suggestion that we'll workshop and explore. We really ...

October 8, 2022

This app is an exciting idea, but without a customer-facing explanation of what "carbon-neutral shipping" means, it has no value.

kelp+pebble
Canada
Over 1 year using the app
Shopify replied October 10, 2022

Thanks for the feedback. You're not alone here. We've heard from lots of folks wanting a consumer-facing explanation of the incredible impact that Planet users like you are ...

November 14, 2022

The badge isn't customizable, and don't tell client how it works.. it really need some improvments.

YVY Maté
France
Over 1 year using the app
Shopify replied November 18, 2022

Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet ...

July 27, 2022

The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.

Lunchskins
United States
Over 1 year using the app
Shopify replied August 24, 2022

We've heard similar suggestions from other merchants who are using Planet, and are exploring options. Thanks for your feedback! - Brady, Sustainability at Shopify

June 15, 2022

What a fantastic little app, it is straightforward and simple to install and use and helps the planet. Who could ask for anything more? A+ Shopify!!!

Dragons Head Shop
United Kingdom
Over 1 year using the app
November 3, 2022

Great idea - can there be a way to add a badge into the checkout/email confirmation pages? Thanks, looking forward to the explanation pages too!

The Vines
United Kingdom
Over 1 year using the app
Shopify replied November 4, 2022

Thanks for the feedback. We really appreciate it. The badge placement options will definitely expand in the coming months.

When it comes to email confirmation -- it's ...

July 7, 2024

我安装之后已经销售很多订单了,为什么数据面板还是空的

KungFuKingSocket Store
Hong Kong SAR
3 months using the app
Shopify replied July 11, 2024

我们对造成的混乱深表歉意。这是由错误引起的,现已修复。感谢您的联系,如果您遇到任何其他问题,请告知我们。

September 8, 2023

Ethical Bedding.

Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet.

App is easy to set up and use, so there are no excuses! :)

Ethical Bedding
United Kingdom
About 1 year using the app