Reviews (2,494)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
All reviews
January 7, 2025

HORRIBLE APP & WORSE CUSTOMER SERVICE. Their email editor is very glitchy. Which was disappointing after spending 3 hours setting everything up. When you go to edit text or email messages the editor wont let me add emoji's and will put my texts in random places. I cleared my cache, restarted my computer and all to have tech support tell me to use a different browser... um excuse me? I use the same browser (chrome) for ALLL other shopify apps so why should I have to use a special one for a app rated 4.9 stars? I gave up and wasted my time with this. Don't recommend because even if the editor works on your browser tech support is no help

Chibi Servin
United States
About 3 hours using the app
Yotpo - Email & SMS replied February 19, 2025

We’re really sorry to hear about your experience. We tried reaching out to you via email to assist you with this, but haven’t heard back yet. This definitely isn’t the experience we want for you, and we’d love to assist you further. Feel free to respond to us anytime and we're here to help!