Shipway: Logistics Aggregation

i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they just kept postponed the date as the day comes of payment i have called many times my POC he said to write a mail i did that but nothing happened whenever i calls him he just says sir i have already told my seniors to do resolve it and it's been a month more then that they didn't gave my payment. I'm a student i need my money