AfterShip Order Tracking
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Reviews (1,240)
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer,
We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account.
To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account.
Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread.
We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account.
Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require.
We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support.
Warm regards,
Philips Tourangbam
Team AfterShip