Reviews (2,494)
I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.