PayWhirl Subscriptions

Thank you for taking the time to leave a review and let us know how your experience felt. I’m sorry our reply didn’t come through as quickly as you expected.

We aim for a first human response in under an hour during our business-hours live chat window (Mon-Fri, 9 am-5 pm PT) and monitor those metrics every day. In your case, our specialist joined the conversation 28 minutes after you requested a human agent, which meets that goal—but we understand that when you’re waiting on an answer, even 28 minutes can feel like forever.

We’re always looking for ways to make that wait feel shorter, including:

Expanding live-chat coverage beyond North-American hours,

Improving the hand-off from our AI assistant to a human agent, and

Adding instant self-help shortcuts for common set-up questions.

If you’re still stuck on anything, please email team@paywhirl.com or reopen your chat, and we’ll fast-track it. We’d love the chance to resolve every concern and earn back those missing stars.

Thanks again for the feedback—it genuinely helps us serve all merchants better.

The PayWhirl Team