AfterShip Order Tracking
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Reviews (1,240)
Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks.
I do not recommend them.
Hello Feel-Ink Team,
Thank you for sharing your feedback. We apologise for any inconvenience caused.
We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier.
Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page.
I hope this clarifies any doubts you had about the changes to the billing for your account.
Regards,
Shafiq Alam
Team AfterShip