Reviews (767)
I don't understand how Gelato is so highly reviewed. The first two orders placed from my store have not been fulfilled and it has been a month. One even says, "fulfilled," but that is not true, it has never been received and most likely has never been shipped or even made for that matter. There is also zero tracking information. What is going on with these orders? So glad I didn't have more than two.
Hi there,
Thank you for sharing your feedback - we're sorry for any frustration this situation has caused.
After reviewing the situation, it appears that the orders in question were imported into our system on June 22. We’ve since reached out directly to provide more context and clarify the current status of these orders.
We’re committed to resolving this and ensuring you receive the support you need moving forward.
Best regards,
Andrzej
Gelato Support Team