ShipStation

I do not recommend ShipStation. During the trial, the experience started off positive. I was supported and even assigned an account manager. Once the trial ended, that support disappeared. My account manager stopped responding to my emails, my account was locked, and I was prevented from cancelling my subscription despite following their instructions and contacting support.

I attempted multiple times to cancel in any way I could, yet I continued receiving invoices while still unable to access my account. Their support system is convoluted, unhelpful, and failed to resolve the issue.

This is only my experience, but while the trial looked promising and human-centered, I quickly faced access issues, ongoing billing, convoluted support, and a cancellation process driven by automation where I ultimately fell through the cracks.