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Reviews (800)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
All reviews
August 19, 2025

The customer service team has not been helpful at all. The emails went back and forth without resolving my issue, and their app has a bug that they still haven’t given me a clear answer about. I sent them an email on Friday, and after just one weekend, they directly closed my ticket.

ChinaHobbyLine
Hong Kong SAR
12 days using the app
Transtore replied September 7, 2025

Hi there,

We’re really sorry for the frustration here.

We did follow up with you by email on a separate thread - because multiple tickets were opened, the conversation may have been split, which can make it easy to miss.

Could you check your inbox for our latest message and reply there?

We’re ready to continue assisting and get the app bug resolved for you. Thank you for giving us the chance to make this right.

Regards,
Transtore Team