Reviews (5,485)
Overall rating
4.9
September 22, 2025
I tried to uninstall this app. It keeps charging. Please remove the charge
Beastbay
United States
9 months using the app
DSers replied
September 26, 2025
Hello，Thank you for bringing this to our attention.
We sincerely apologize for the billing issue you experienced after uninstalling DSers. To clarify, subscription charges are automatically canceled only when the app is uninstalled while your store is still active on Shopify. If the store is closed directly, the subscription may continue to generate charges.
We have already processed refunds for eligible cases based on usage. Could you please confirm if this involves a recent charge? Feel free to contact us directly so we can resolve this promptly for you.
Email address: support@dserspro.com
Official messenger link: https://www.messenger.com/t/DSersOfficia