Reviews (27,043)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline the importing and shipping processes, particularly praising its user-friendly interface and seamless integration with AliExpress for easy product handling and bulk ordering. The automation features are noted for significantly reducing administrative tasks, enhancing focus on business growth. Additionally, the advanced order tracking and supplier optimization tools are essential for reliable order fulfillment, keeping customers well-informed. Support is also a major plus, with the team being knowledgeable, patient, and responsive, providing 24/7 assistance via live chat, which helps merchants efficiently navigate setup and troubleshoot issues.

July 16, 2024

Since I started with DSers‑AliExpress Dropshipping is been uphill, your great customer service and all the improvement had make my job easier to manage my stores and continue growing. thank you for the support and lets continue working together.

NewInov8
United States
About 2 years using the app
DSers replied July 17, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 19, 2024

I worked with Olivia today to help me with adding a new supplier for dropshipping. It took a while, but in the end the supplier was added and I was able to process the order from a customer. She was very helpful and patient with me and walked me through everything step by step. She also assisted me with fixing my account information to show the correct name and email for my account. I could not have gotten through this process without her assistance. Thanks so much Olivia. Great Job and great customer service. I hope to work with her again if needed.

We Have It All
United States
10 months using the app
DSers replied June 23, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

July 9, 2024

I talked with Maria right now by messenger and she solved my problem in a few minutes. Im very happy with her way to help me being polite and friendly waiting for me to try to do what I needed and when I couldnt solve by myself I sent the email and password and she solved there. Thank you very much, Maria! If all people in the world was like you for sure today we will be living in a better place! :)

uomosofisticato
Brazil
8 months using the app
DSers replied July 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

July 12, 2024

Today I was passing with a problem upon processing an order to my store, but everything changes when I contacted Rfimp, really helpful and fast. Rfimp is really a professional one who helped me step by step in Dsers orders.

bonbop
United States
About 2 years using the app
DSers replied July 14, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

June 3, 2024

I just had to share my recent experience with DSers because it was nothing short of amazing. I was in the middle of a stressful migration process and feeling pretty lost, so I decided to reach out to DSers' support via Facebook chat.

Sherry stayed online with me for hours, walking me through every step of the migration. She was incredibly patient and knowledgeable, but what really blew me away was how she went above and beyond to help me out. I never imagined their service could be this good!

Thanks to Sherry's dedication and support, what seemed like an impossible task became totally doable. I hadn't even thought it could solved. Her professionalism and genuine care made the whole experience so much better.

SpyTechStop
Canada
About 2 years using the app
DSers replied June 5, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

Edited June 28, 2024

The customer service representative, Holly, who helped me with a few minor issues was extremely fast, reliable, and communicative. We resolved the issues in very little time. The app has glitches at times but overall works well & the issues could be due to our poor internet. Overall, we love working with this dropshipping group and hope to do a lot more business with them.

Metal Logics, Inc.
United States
9 months using the app
DSers replied June 27, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

July 12, 2024

very nice app, basic user get all the features needed for 100% free, even in free version support is so nice, it took literally under 2 minutes to connect and even resolve the issues thanks to support person 'Raphael'
this was my first real order. looking forward.

Kobi Mart
India
11 months using the app
DSers replied July 14, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

July 12, 2024

My experience with Neva was a professional one in that showed me much patience in trying to get me to understand the ship ratings i'm seeing on dser/AliEpress as they pertain to setting up rates on shopify store. She tried everything to make it clear and easy for me. I beleive it is me who is not understanding the shipping process. Neva has put her best foot forward and is another top value to you Company and staff.

Robert Dorsey
RodorianJewel

Rodorian Jewel
United States
Over 1 year using the app
DSers replied July 14, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

June 19, 2024

Vivian was helping me today I had numerous questions in catching up with DSers the app and the plugin. Since I had not been on in a long while. She provided me with full details on how to fix all my questions with screenshots and helpful texts. I highly recommend. I've used DSers many times and this was great! DSers is a simple way to organize your dropshipping business and fulfill orders.

Checkout Fitness
Canada
Over 1 year using the app
DSers replied June 20, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 23, 2024

Thanks Isak, the best! I was not too confident I would get any support or help from the DSer's Messenger app, but was I wrong, Isak was less than a minute, very friendly and responsive, and helped me solve my login problems within a few minutes..Thank you Isak, I appreciate your professionalism and very quick and knowledgeable problem solving skills, Isak took a big worry and amount of stress off my shoulders cus i thought i was not going to be able to continue my business, thanks again, top notch.

Sultry
United States
6 months using the app
DSers replied July 25, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team