Reviews (6,379)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a game changer for Shopify–AliExpress dropshipping, streamlining workflow and order management. Bulk ordering, automation, and inventory sync make scaling easier, while smooth integration simplifies product importing, variant mapping, and supplier switching. Merchants consistently praise fast, patient, and hands-on support that helps with setup, troubleshooting, and learning dropshipping processes, making it especially valuable for new store owners.
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**Title: Excellent Customer Support – Fast and Professional!**
I had a currency synchronization issue between my Shopify store and DSers, where my store currency was incorrectly displayed as CAD instead of USD.
I contacted DSers support and was assisted by Sandy, who was extremely professional, friendly, and responsive. She quickly investigated the issue and successfully corrected the currency settings without disrupting my store.
I truly appreciate the excellent customer service and smooth resolution.
Thank you, Sandy, and the DSers team, for your outstanding support!
**— Carton Online Store**
I have had a great experience with DSers. It is great for dropshipping and fulfilling orders. Their service is great too, I had Cyril help me, he was ready to help me straight away, he found the solution and even waited for me to fulfil the order to see if it worked, his service was incredible and I would highly recommend DSers to anyone interested in dropshipping.
Hi HeroVault,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Cyril — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
I've used DSers to run my jewellery store for over a year and it handles everything I need: product mapping, order fulfilment and supplier management across hundreds of products. I recently raised a billing question with support, and their team replied quickly and patiently across several conversations. After reviewing my own billing history, I realised the misunderstanding was on my side. I appreciate the team's professionalism throughout.
Hi there,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Great experience with DSers! The platform makes product mapping and order fulfillment much easier, and the supplier comparison feature is very useful. A special thanks to Layla from the support team — she was patient, responsive, and genuinely helpful with my order issue. She took the time to understand the situation and guide me properly. Excellent customer support and a very useful tool for Shopify dropshipping. Highly recommended!
Hi NEXACARTX,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
Wishing you continued success with your business, and we’ll be here whenever you need us!
I had a great experience working with Layla while trying to navigate AliExpress and the DSers app. Honestly, the process was very confusing and involved so many moving parts. I was able to successfully place an order, but the whole process felt pretty choppy, and I’m definitely not a fan of how complicated it can be.
That being said, Layla was absolutely wonderful! She was patient, knowledgeable, kind, and took the time to help me work through everything without making me feel overwhelmed. Having someone like her there to guide me made a frustrating process much easier.
Thank you, Layla, for all your help and patience! I truly appreciate you!
— Schellie
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Layla — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Amazing customer service! The support agent was incredibly patient and helpful with my order issues. They helped fix an order I was struggling to place and also went out of their way to search multiple platforms for a new supplier for my product. Even though we weren’t able to find a suitable supplier for Australia, they really took the time to try different options and explain everything to me. I really appreciate all the help and would definitely recommend DSers support. Thank you so much!
Hi Palexo,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
Wishing you continued success with your business, and we’ll be here whenever you need us!
DSers makes managing my dropshipping orders much easier. The interface is simple, product importing is quick, and bulk order processing saves me a lot of time. Customer support is also responsive and helpful whenever I need assistance. Highly recommended for Shopify dropshipping!
Hi FAYRENEST,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Frankie in support was fantastic. We had an old Shopify store stuck on our DSers account that the delete button would not clear, and Frankie sorted it out quickly, explained exactly what was needed on our end, and followed through. The app itself is easy to navigate for pushing products and mapping suppliers, and knowing support is this responsive makes it an easy recommendation.
Hi Home and Nature Necessities,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Frankie — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
DSer has made managing my Shopify store so much easier. The app is reliable, easy to use, and packed with useful features. A special thanks to Frankie for the outstanding support—friendly, knowledgeable, and quick to resolve my questions. Their excellent customer service made the whole experience even better. Highly recommend this app to anyone looking for a dependable dropshipping solution! :)
Hi there,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Nikki did a great job of helping me today. The only issue I have is that there is no manual sync button to keep your collections synced to Shopify. This should happen automatically but only one sub-collection got added. They are working on the problem.
Hi there,
Thank you so much for sharing your experience with us! 😊
We’re glad to hear that Nikki was able to quickly assist you and provide helpful solutions throughout the process. We’ll make sure to share your kind words with her — your recognition means a lot to our team.
We always strive to provide professional and reassuring support to help our users solve challenges smoothly.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
