DSers: Dropship+AliExpress+AI

Never received my products. I spent almost $300 on an order through my own shop. I never received my order and it's been two years and the issue is still not resolved. I contacted Shopify who said it was an issue for Dsers to handle. Dsers did not help me figure out the issue. They did not even respond to several messages through their messenger or email. Because of their lack of action to resolve my problem I am shutting down because at this point they are making money and I am not. Good luck to anyone who chooses to use this company for their store.

DSers has been a very reliable and efficient tool for managing dropshipping orders. The platform makes order processing and supplier mapping straightforward, saving a lot of time and reducing errors. What truly stands out is their customer support team—responsive, patient, and always willing to assist with detailed solutions, especially for issues like product sourcing and BOGO mapping. Overall, DSers has greatly improved my workflow and order management experience, and I highly recommend it to anyone running a dropshipping business.

The customer service was excellent. I had a problem when a customer placed two separate orders on Shopify. The data transferred to Dsers was corrupted. I contacted Dsers support. In just 15 minutes, with meticulous guidance, my problem was solved. Before that, I had spent two days struggling with it myself. Thank you very much, Dsers.

Dsers is a very reliable company. I’m truly impressed by the excellent quality of their personalized service—available 24/7 with very friendly staff who always strive to find the best solution for you, acting as experienced guides. You learn a lot about e-commerce platforms like Alibaba, Shopify, and AliExpress, and I’m very happy to have Dsers’ support.

This App is amazing and has helped me grow my business, saving time and automatically tracking orders back to me. I have just contacted customer services and Holly was very knowledgable, quickly resolving an issue I had, perfect service.

I got support from DSiers person named Kimi, I was asking for help when prices in DSiers dropshiping online-store had changed, and also when providers sku products were out of stock and I got enough information to start working on it. I do really appreciate all the help I got.

Edited. I had to give a lower point because there was not a clear understanding about what to do when a provider SKU was out of stock. I tried to do it an instead of finding a way I deleted a product from 'My Product' list.

I end up deleting several products because not enough information was given to replace products out of stock. Many times, variants were in red and impossible to set them or to save.

Had a major issue with order cancellations that I couldn't solve on my own. The support team was patient, professional, and found the solution quickly by helping me switch to a better-linked account. Everything is working perfectly now, and my orders are finally going through. Highly recommend DSers not just for the app, but for the amazing support team!

Great company to do business with!! They are an amazing company and I am so glad I use them for my business. They were available for help in the afternoon on Memorial Day (Monday) when everyone is out at bbq's. They helped me through something that was confusing and hard to figure out. They were there every step of the way. I just couldn't believe the level of customer service. I was so appreciative. And I recommend them to anyone starting a dropship / e-commerce business. Oh and their staff is so friendly too. And this isnt the first time I have needed customer service. Every time they respond extremely quickly and they give screenshots and are so helpful. Thank you so much to them! I am a happy cusomter!

I am incredibly impressed with the technical support I received from Teresa at DSers. She provided a prompt and expert resolution that restored my confidence in managing my Shopify store's backend. Teresa went above and beyond to clarify the synchronization between my business account and AliExpress, ensuring my time zone and verification settings were perfectly configured for my store. Her expertise turned a complex technical hurdle into a seamless experience, allowing me to get back to my business without delay. Thank you, Teresa, for your exceptional professionalism and dedication to helping merchants succeed!

Great support from Nico!

DSers helped me today to re-install the app on my browser to fix an issue I was having importing products from AliExpress to my Shopify store, Fashion NetClub. The process was smooth and the support was excellent. Special thanks to Nico for the quick and helpful assistance! Highly recommend DSers for anyone doing dropshipping with AliExpress.

— Ruben at Fashion NetClub