Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this e-commerce tool for its seamless integration with platforms like Shopify, WooCommerce, and AliExpress. They appreciate its user-friendly interface, bulk order processing, robust inventory management, and real-time order tracking. The fully automated system allows merchants to focus on business growth. The customer support is praised for its promptness, knowledge, and availability 24/7. It's particularly beneficial for those in the dropshipping space due to its efficient order processing and inventory management.

November 8, 2023

The support guys at DSERS-AliExpress Dropshipper are extremely patience and helpful once they know exactly your issue. It took a minute for me to even understand what I needed to ask, but they were RIGHT on it and delivered! THANK YOU support team at DSers-AliExpress

KenjaStudios
United States
About 1 year using the app
DSers replied November 9, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 25, 2023

Olivia was the best! She was so helpful and so kind with working through helping me with a customer order! She even researched suppliers that may have the item I’m looking for in stock for me! She did so much work! Definitely a huge weight off of my shoulders! Highly recommended working with her! Wish I could give her 15 stars!

Wild&Reine
United States
8 months using the app
DSers replied October 26, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 17, 2023

Olivia was a pleasure to work with. She was helpful with everything regarding the process of ordering and completing my clients order. She made the process simple and easy to understand, and she stuck around to make sure everything was complete. Thank you Olivia for such an amazing process.

The Chakra Shop
United States
About 1 year using the app
DSers replied October 18, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 14, 2023

Hello everyone, I was about to process an order on Dsers and intended to switch to a new supplier for my product, but I accidentally clicked on 'process payment'. I didn't want to proceed with this supplier, so I contacted a support representative named Rin. Not only did he help me cancel the 'awaiting payment' status so that I could change the supplier, but he also taught me how to do it. Thank you so much, Rin, and the Dsers team. Now I can sleep peacefully knowing I'm in good hands.

Smart Hoje
Brazil
12 months using the app
DSers replied November 16, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 28, 2023

I was having issues fufilling a failed order but Lucia was a great help who guided me through the issue and I was able to fufill the failed order. My experience with Lucia was great and she helped me through the problem with a fast response time and I am happy. I am gratefull to receive her help as without it I would have been struggling to fufill a failed order myself.

Cool House Hacks
New Zealand
9 months using the app
DSers replied November 30, 2023

"Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team " "Hi there!
Thanks for sharing your experience of DSers.
We’re really glad you enjoyed our service.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Feel free to get back soon whenever you feel you need us.
Cheers!Happy dropshipping with DSers!

DSers Team "

October 31, 2023

I am extremely please with the service Zoe has provided me. I was walked through the entire process, A through Z on how to get through my first order! Zoe was patient, and thorough while explaining the processes and providing valuable training! Thank you!

Toys Land
United States
About 1 year using the app
DSers replied November 1, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

October 30, 2023

My customer support agent Sandy was very very helpful and sorted my issue out straight away! Very quickly and efficiently and I really appreciate the help i received. I am highly satisfied with the help i received as i would've been really lost without it! Sandy also helped me understand a lot and fixed all of the problems i had, also gave me a few future tips and information which is so so helpful, thank you so much for your friendly and amazing help :) anyone who gets Sandy as their support agent is in good hands and will be helped perfectly! So so appreciated and saved my day.

Freedom Prints
United Kingdom
3 months using the app
DSers replied November 1, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 13, 2023

I can thank the customer service Rep Lennon. I needed someone to walk me through what was going on, and Lennon did so with a smile. Communicated the whole way, explained what happened and how to correct it so it wouldn't happen again. Lennon made my whole week. Thank you so very much

Cali Cactus Unlimted
United States
Over 1 year using the app
DSers replied November 15, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

Edited November 13, 2023

Fast response time with messenger, and Irene was professional, speedy, and very helpful. My problem was solved within minutes!

Yes Please n Thank You
United States
Over 4 years using the app
September 28, 2023

Anytime I am having trouble with DSers I reach out via live chat. I always receive answers and solutions to my questions or problems. I've never had a situation go unresolved. Today, I had trouble with mapping... it would not work on my end. Ralla helped me the best they could. Through screenshots and messaging we finally had resolution and fixed the problem. I am always so pleased with the service and Ralla made my day by not giving up and helping me.
Thank you!

Glitsen
United States
Over 1 year using the app
DSers replied October 3, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team