Reviews (31,678)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with platforms like Shopify and WooCommerce, praising its bulk order processing, advanced product customization, and effective supplier management. The user-friendly interface suits both new and experienced dropshippers, while the responsive customer support quickly resolves issues. Features like automatic price and stock updates, real-time order syncing, comprehensive analytics, and versatile shipping options enhance its utility for streamlined dropshipping operations.

January 25, 2025

I received great customer service when I experienced an issue with the DSERS app. I notified support right away and they were very responsive to my inquiry. My response was resolved right away. I appreciate the fast turnaround time. Thank you!

Angie Treasures
United States
About 1 year using the app
DSers replied January 27, 2025

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 5, 2025

Fiona was amazing at dealing with my issue. She competently and quickly helped with an order Aliexpress had refunded cause the seller had not sent the order in time. I then was able to change the supplier and place the order through another supplier and hopefully customer won't realise there has been an issue. I cannot fault the support received so far from DSers.

YOSSO
United Kingdom
3 months using the app
DSers replied February 13, 2025

Hi there,

Thank you for your wonderful feedback! We’re delighted to hear that Fiona was able to assist you efficiently and help resolve the issue with your order. Our team is always here to ensure a smooth experience for you!

If you ever need further assistance, don’t hesitate to reach out—we’re always happy to help.

DSers Team

February 5, 2025

This app works and helps to process orders quickly.

When I got a probrem, Gloria helped me to understand and solve my issues with the billing plan. She was reactive and helpfull.

HAWLAYN
France
Over 2 years using the app
February 18, 2025

I've been using DSers for a while now, and I must say their support is top-notch! Every time I’ve had an issue or a question, the support team (especially Rfimp) has been incredibly helpful and quick to respond. They always find a solution efficiently, making the entire process seamless. If you're looking for a reliable dropshipping tool with great customer service, DSers is definitely the way to go. Highly recommend!

🇦🇷
Brazil
3 months using the app
DSers replied February 20, 2025

Hi!

Thank you so much for your wonderful review! We're thrilled to hear that Rfimp and our support team have been able to assist you effectively. Providing top-notch support is something we strive for, and it’s great to know we’ve been able to meet your expectations.

If you ever need further assistance, don't hesitate to reach out. We're always here to help!

DSers Team

January 30, 2025

I have been using this app for good time now its doing me a great job, I had some help today with 24/7 customer service Zico were outstanding with helping me going through the issue I had thank you

Luxurial Jewelry
United States
7 months using the app
DSers replied February 5, 2025



Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 13, 2025

Vivian was super helpful and patient with me, talking me through many points until we reached a solution. I was actually surprised by how thorough and attentive the service was. Thanks so much Vivian!

homezonecoffee
Australia
Over 1 year using the app
DSers replied February 20, 2025

Hi there,

Thank you so much for your wonderful feedback! We're thrilled to hear that Vivian provided such thorough and attentive support. We're glad she was able to guide you through the process to find a solution. 😊

If you ever need further assistance, feel free to reach out—we're always happy to help!

DSers Team

January 9, 2025

I contacted Dsers support for a problem I was having and the support I received from Fiona was exceptional and thorough. I had an issue that needed detailed attention, and she made the process so much easier. Fiona walked me through everything step by step, and we worked together until the issue was fully resolved. She is incredibly helpful and excellent at what she does!

BusyBlast
United States
7 months using the app
DSers replied January 13, 2025

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 12, 2025

I had an amazing experience with Rin from DSers! Their customer support was exceptional—quick, knowledgeable, and incredibly patient. Rin went above and beyond to help me resolve my issue efficiently, providing clear instructions and ensuring I fully understood the process. Their professionalism and friendly attitude made the entire experience stress-free. I truly appreciate their dedication to excellent customer service. Thank you, Rin! ⭐⭐⭐⭐⭐

TwinsBabyRsleeping
Canada
11 months using the app
DSers replied February 20, 2025

Hi there,

Thank you for your wonderful feedback! We're thrilled to hear that Rin provided you with exceptional support and made your experience stress-free. Your satisfaction means a lot to us! ⭐⭐⭐⭐⭐

If you ever need assistance again, don’t hesitate to reach out—we’re always happy to help!

DSers Team

January 1, 2025

I wanted to take a moment to share my appreciation for Sandy, the customer service agent who helped me with placing an order to AliExpress via DSers. Sandy was incredibly patient, attentive, and knowledgeable throughout the entire process. She made sure all my questions were answered and guided me step-by-step to complete my orders smoothly. Her professionalism and friendly demeanor truly made a difference, and I felt well-supported every step of the way. Thank you, Sandy, for providing such excellent service! If you're looking for efficient and helpful assistance, I highly recommend reaching out to her.

Kana Marketplace
Canada
About 1 year using the app
DSers replied January 3, 2025

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 6, 2025

I had an issue with an order and contacted customer service, where Zico assisted me. The support was exceptional! he patiently walked me through the right steps, making the process simple and stress-free. He was friendly, professional, and incredibly helpful the entire time. Thanks to his guidance, my problem was resolved quickly!

Mooti
Canada
4 months using the app
DSers replied February 13, 2025

Hi there,

Thank you for your amazing feedback! We’re delighted to hear that Zico provided you with exceptional support and made the process simple and stress-free. Our team is always here to offer friendly and professional assistance!

If you ever need help again, don’t hesitate to reach out—we’re happy to assist.

DSers Team