LE ‑ Store Migration & Import
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Reviews (276)
Overall everything was done to my satisfaction but it took much longer than expected. They are clearly operating outside of the US and unless I happened to be up in the middle of the night I was only able to get one email back and forth to them each day. There was a little bit of a language barrier and it took some time to express exactly what I wanted but in the end it did all get done and I am very happy with the results.
Hi DisTradingPins4U,
Thank you for sharing your experience—and for your patience. We’re glad the final outcome met your expectations, but we’re truly sorry the process took longer than you anticipated and that our reply cadence felt slow.
For transparency, our team operates from UTC+7, and our working hours are publicly listed here: https://litextension.com/faq/docs/general-questions/customer-support/what-are-litextension-working-hours/
The time-zone difference can limit same-day back-and-forth, and we apologize for the inconvenience this caused. We also appreciate your note about the language barrier and will continue improving the clarity of our communication. We’re learning from this to provide a smoother experience going forward.
Thank you again for trusting LitExtension and for the constructive feedback. If there’s any further request, please let us know—we’re here to help.
Best regards,
LitExtension Support Team.