Reviews (268)

Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective store migration services from platforms like Magento, WooCommerce, and PrestaShop to Shopify, handling critical data like products, customer information, and order history efficiently. The "All-in-One" service is particularly valued for comprehensive migration needs. The app's team, including members like Andy, Jay, and Harry, is praised for their professionalism and responsiveness, providing 24/7 support through multiple channels, including chat, and ensuring proactive communication throughout the migration process.

October 1, 2024

Migrating to a new store is always a big job. Tracee handled our migration from Big commerce to Shopify and we didn't have to worry about doing all the work. It was a seamless transition and all of our orders, products, blog and customers were migrated over, as well as the redirects built. Made launching a whole lot easier. Would highly recommend.

Wholesale Foil Pans
United States
About 1 month using the app
August 1, 2024

We recently moved from Squarespace to Shopify and LitExtension was such a great help.
Blue Nguyen was so helpful and responsive to all of our questions and concerns and helped us with parts of the process that we needed help with.
We highly recommend LitExtension for any migration needs, the process was smooth and very professional.

OLD EARTH MINERALS
United States
24 days using the app
LitExtension replied September 22, 2024

Thank you for sharing your experience with us! We are delighted to hear that your migration from Squarespace to Shopify went smoothly with the assistance of Blue Nguyen. Our team values providing helpful and responsive support to ensure a seamless transition for our clients. Your recommendation means a lot to us, and we are grateful for the opportunity to assist you. If you have any more migration needs in the future, please don't hesitate to reach out. Thank you for choosing LitExtension!

August 26, 2024

I worked with Andy at LitExtension to migrate my Wix store to Shopify. The project included 600+ customer contacts and 200+ products with 2000+ product images. The migration was smooth and fast. The job was completed exactly as expected. I highly recommend Andy and the team at LitExtension.

Cup of Tea Creative
United States
10 days using the app
LitExtension replied September 22, 2024

Thank you for sharing your experience with us! We are delighted to hear that your migration from Wix to Shopify, including a substantial amount of data, was smooth and fast with Andy's assistance. Providing seamless transitions is a top priority for us. Your recommendation of Andy and our team at LitExtension means a lot to us. If you need any further assistance or have more migration needs in the future, please feel free to reach out. Thank you for choosing our services!

August 31, 2024

Not at all satisfied. Products transferred with incorrect weights, and none of the products descriptions transferred with the correct styling. All the headings and even paragraphs are gone. I have 480 products and I have to open up everyone and fix it. THIS WAS A COMPLETE WASTE OF MY MONEY. The only reason I am giving it two stars instead of one is because they supposedly handled my redirects. No idea if they actually did. Such a terrible waste of my time and money.

Robin's Glass Supplies LLC
United States
About 1 month using the app
LitExtension replied September 5, 2024

Hi Robin Glass Supplies Team,

Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. At LitExtension, we pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you.

Your feelings are valid, and I want you to know that your concerns are being taken to heart. I have contacted you directly to discuss your concerns and how we can improve our service to you.

Looking forward to hearing from you over there. We hope to win you back.

Warmest regards,

Anna Hoang

LitExtension Customer Success Manager

September 18, 2024

I am really impressed how I could migrate from a old Zencart cms to Shopify with this app. It's been 5 or 6 years that I was thinking to move and always worried about problems in migrations urls, items, categories, so always waiting and waiting and procrastinating. For my all smooth and fine.

Crystaldreams Abalorios
Spain
3 days using the app
LitExtension replied September 22, 2024

Thank you for sharing your experience! We are delighted to hear that our app helped you smoothly migrate from an old Zen Cart CMS to Shopify. It's great to know that the process alleviated your concerns and made the transition seamless for you after years of contemplating the move. If you need any further assistance or have more projects in the future, feel free to reach out. Thank you for choosing our service!

September 21, 2024

Very easy to work with. They completed the migration of the data professionally and quickly.

Fab Habitat
United States
About 1 month using the app
LitExtension replied September 22, 2024

Thank you for your feedback! We are pleased to hear that you found it easy to work with us and that our team completed the data migration professionally and swiftly. Providing a seamless experience is our goal, and we are glad we could meet your expectations. If you have any more needs in the future, please do not hesitate to reach out. Thank you for choosing our services!

August 23, 2024

Our migration with the LitExtension team is coming to an end soon and I want to say the entire team has been very helpful along the way. I will update here once the migration is fully completed.

Signworld America
United States
About 17 hours using the app
LitExtension replied September 22, 2024

Thank you for your feedback! We appreciate your kind words about our team's assistance throughout your migration process. We strive to provide excellent support to ensure a smooth transition for our clients. We look forward to the completion of your migration, and we are here to address any further needs or concerns you may have. Thank you for choosing LitExtension!

June 25, 2024

I am so happy with the service! I was on BigCommerce for 6 years and just moved to Shopify - the LitMigration team was incredibly responsive and ensured a perfectly smooth transition! When there were tiny tweaks to be made, they made them and provided 5 star customer service.

In addition to the website migration, they also are performing Lightspeed POS --> Shopify POS. So far, everything is smooth and well!

Lady Black Tie
United States
16 days using the app
LitExtension replied June 28, 2024

Thank you for expressing your happiness with our service! We are thrilled to hear about your successful transition from BigCommerce to Shopify and the excellent experience you had with our LitMigration team.

Ensuring a smooth and seamless transition is our utmost priority, and we are glad that our team was highly responsive and provided exceptional customer service throughout the process. We appreciate your recognition of their efforts in making any necessary tweaks and ensuring your satisfaction.

Thank you once again for choosing our services. If you have any further questions or require any assistance, please don't hesitate to reach out. We are here to help.

Edited July 5, 2024

We engaged LitExtension's service to assist in migrating our 10+ year maple syrup web store from a custom Drupal-based platform to Shopify. For the professionalism and quality of the service we got, the price was extremely reasonable. The LitExtension team was a pleasure to work with and they were very responsive to the questions we raised and the special requirements of our business.

All in all, highly recommend this service.

Hidden Springs Maple
United States
7 days using the app
LitExtension replied July 8, 2024

We're thrilled to hear that you found our service to be professional and of high quality. At LitExtension, we strive to provide excellent solutions at reasonable prices, and we're glad that our service met your expectations.

Our team takes pride in being responsive and accommodating to our clients' unique business requirements. We're delighted that we were able to address your questions and special needs throughout the migration process.

Thank you once again for your kind words and for entrusting us with your migration. We're grateful for the opportunity to serve you.

July 5, 2024

Great customer service from Andy, he helped me to come to the conclusion that letting his developers handle the migration would be the best option.

Everything went smoothly. Thanks guys!

Meeples Corner
United Kingdom
5 days using the app
LitExtension replied July 8, 2024

Thank you for taking the time to share your experience with LitExtension! We greatly appreciate your kind words and are thrilled to hear that you had a positive interaction with our Technical Expert, Andy.

At LitExtension, we strive to provide top-notch customer service and ensure that our clients have a seamless and efficient migration experience. We believe in taking the extra step to ensure the best possible outcome for our clients, and we're glad that everything went smoothly for you.

If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help!