Reviews (278)

Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient store migration to Shopify, highlighting its ability to transfer extensive data such as products, customers, and SEO details from platforms like Magento and WooCommerce. They appreciate features like redirect management and ongoing data syncing. Reviews consistently praise the responsive 24/7 customer service and the technical team's effectiveness in handling custom requirements and troubleshooting, noting good value for the cost.

September 21, 2024

Very easy to work with. They completed the migration of the data professionally and quickly.

Fab Habitat
United States
About 1 month using the app
LitExtension replied September 22, 2024

Thank you for your feedback! We are pleased to hear that you found it easy to work with us and that our team completed the data migration professionally and swiftly. Providing a seamless experience is our goal, and we are glad we could meet your expectations. If you have any more needs in the future, please do not hesitate to reach out. Thank you for choosing our services!

August 31, 2024

Not at all satisfied. Products transferred with incorrect weights, and none of the products descriptions transferred with the correct styling. All the headings and even paragraphs are gone. I have 480 products and I have to open up everyone and fix it. THIS WAS A COMPLETE WASTE OF MY MONEY. The only reason I am giving it two stars instead of one is because they supposedly handled my redirects. No idea if they actually did. Such a terrible waste of my time and money.

Robin's Glass Supplies LLC
United States
About 1 month using the app
LitExtension replied September 5, 2024

Hi Robin Glass Supplies Team,

Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. At LitExtension, we pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you.

Your feelings are valid, and I want you to know that your concerns are being taken to heart. I have contacted you directly to discuss your concerns and how we can improve our service to you.

Looking forward to hearing from you over there. We hope to win you back.

Warmest regards,

Anna Hoang

LitExtension Customer Success Manager

September 18, 2024

I am really impressed how I could migrate from a old Zencart cms to Shopify with this app. It's been 5 or 6 years that I was thinking to move and always worried about problems in migrations urls, items, categories, so always waiting and waiting and procrastinating. For my all smooth and fine.

Crystaldreams Abalorios
Spain
3 days using the app
LitExtension replied September 22, 2024

Thank you for sharing your experience! We are delighted to hear that our app helped you smoothly migrate from an old Zen Cart CMS to Shopify. It's great to know that the process alleviated your concerns and made the transition seamless for you after years of contemplating the move. If you need any further assistance or have more projects in the future, feel free to reach out. Thank you for choosing our service!

August 2, 2024

Outstanding service, thank you.

Evinature
United States
5 months using the app
LitExtension replied September 22, 2024

We appreciate your kind words! Thank you for acknowledging our service as outstanding. Your satisfaction is our priority, and we are grateful for the opportunity to assist you. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing us!

August 26, 2024

I worked with Andy at LitExtension to migrate my Wix store to Shopify. The project included 600+ customer contacts and 200+ products with 2000+ product images. The migration was smooth and fast. The job was completed exactly as expected. I highly recommend Andy and the team at LitExtension.

Cup of Tea Creative
United States
10 days using the app
LitExtension replied September 22, 2024

Thank you for sharing your experience with us! We are delighted to hear that your migration from Wix to Shopify, including a substantial amount of data, was smooth and fast with Andy's assistance. Providing seamless transitions is a top priority for us. Your recommendation of Andy and our team at LitExtension means a lot to us. If you need any further assistance or have more migration needs in the future, please feel free to reach out. Thank you for choosing our services!

August 11, 2021

Great app, highly recommended for smooth migration or transfer of products.
Will use them again for other websites, priced very reasonable, other developers were asking 10 times more than what we paid here.

YourChair.com
Canada
About 3 years using the app
LitExtension replied August 16, 2021

Thanks for sharing your review with us and the community. We appreciate it a lot! Please stay in touch and reach out to us if you need any help in the future. We are here all the time to answer all your questions and help you out.

Yours faithfully,
LitExtension Team.

Edited December 31, 2021

I have used this app for some of my projects. Works great for most cases. Even if there are issues the support is very helpful and quick to solve the issue. Overall great performance and will continue to use in the future.

Taibell Pty Ltd.
Australia
Almost 3 years using the app
August 9, 2021

Excellent customer service and went beyond what was asked to make our project work seamlessly. We are very pleased with the app and customer service.

MrFiat
United States
Almost 3 years using the app
LitExtension replied August 10, 2021

Hello MrFiat,

Your awesome review really made our day! Thanks a lot for supporting and believing in our service. Please stay in touch and reach out to us if you need any help in the future.

Yours faithfully
LitExtension Team.

June 8, 2022

They did great! 100% recommended
The migration process was fast and they did just great! They understood my needs and requirements and delivered according to expectations.
I would recommend LitExtension 100%!!!

paloma-beauty-world
United States
Over 2 years using the app
June 7, 2022

VERY fast service, I thought it would take 1-2 days however it was done within hours of my payment. Customer service was thorough & walked me through the process & answered all my questions. I had a lot of orders & customers as well as products & they also offered to help with the adjustment after the transfer.

richroyapparel
United States
Over 2 years using the app