Reviews (267)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective store migration services from platforms like Magento, WooCommerce, and PrestaShop to Shopify, handling critical data like products, customer information, and order history efficiently. The "All-in-One" service is particularly valued for comprehensive migration needs. The app's team, including members like Andy, Jay, and Harry, is praised for their professionalism and responsiveness, providing 24/7 support through multiple channels, including chat, and ensuring proactive communication throughout the migration process.
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The technician Andy who migrated our store did an exceptional job. Everything was migrated perfectly and he resolved any issue we had.
We greatly appreciate your positive feedback regarding the exceptional job done by our technician, Andy, during the migration of your store. We are thrilled to hear that everything was migrated perfectly and that he promptly resolved any issues that arose.
Delivering a seamless and error-free migration is our top priority, and we are glad that Andy met your expectations. We will make sure to convey your appreciation to him for his outstanding work.
Thank you for choosing our services, and please feel free to reach out if you require any further assistance. We are always here to help.
I had a great experience with LitExtension. They were able to help me migrate from the aging HikaShop ecommerce software to Shopify without any issues. All the items that were imported went though without issue.
Andy & Camille were great to deal with, quick to respond even with the time difference, and handled everything professionally.
Thank you!
We sincerely appreciate your feedback and are thrilled to hear about your great experience with LitExtension. It's fantastic to know that we were able to assist you seamlessly in migrating from the aging HikaShop ecommerce software to Shopify without any issues.
Thank you for choosing LitExtension and for taking the time to share your satisfaction. We are committed to delivering excellent service and support to our valued customers like you.
Should you require any assistance in the future, please do not hesitate to reach out. We are here to help.
Haven't worked for me, so I ended up using another service.
Hi Valued Client,
This is Anna, Customer Success Manager at LitExtension. On behalf of the team, I apologize for any inconvenience you experienced with our migration app, and I want you to know that we did not intend to provide you with such an unsatisfactory experience.
After reviewing your case, we see that there's no migrations created by your account; so we wonder if you encountered difficulties in creating the migration. We understand how frustrating this can be, and we genuinely want to assist you in overcoming these challenges.
I have personally reached out to you via email to discuss the matter further and provide you with optimal solutions to help you successfully launch your store at the earliest convenience. If you could kindly check your email and get back to us, we would greatly appreciate it.
Your success is our success, and we are committed to ensuring your satisfaction. We value your feedback and want to work closely with you to address any concerns and provide a positive experience. Please rest assured that our team is dedicated to finding the best possible resolution for your situation.
Thank you for your understanding & We hope to win you back.
Best regards,
Anna, Customer Success Manager
Andy was great, as was Peter - I recommend this service
Thank you for your feedback! We are thrilled to hear that Andy and Peter provided great service to you. Your recommendation means a lot to us. If you have any more needs or require further assistance in the future, please do not hesitate to reach out. Thank you for choosing our service!
When you looking for a migration services. We have order this migration, in the end the prices was wrong, the brand name (we pay extra for it) was not migrated and nobody was reachable. We had to fix all issues by our self.
Hi CosFair GmbH Team,
This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern.
Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price.
You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names.
Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API.
I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues.
In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations.
We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.
Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you.
Thank you so much for your understanding and cooperation.
Best regards,
Anna Hoang, Customer Success Manager
Easy, safe and professional migration services.
Thank you for your feedback regarding our migration services. We are delighted to hear that your experience was easy, safe, and professional.
Ensuring a seamless and secure migration is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your trust in our services.
Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to help.
Thank you once again for choosing our services.
They reached me out within their business hours in their timezone and successfully and professionally handled my migration. Thanks
Thank you for sharing your positive experience with LitExtension! We greatly appreciate your feedback.
We're delighted that we were able to successfully and professionally handle your migration. Providing excellent service and ensuring a smooth migration experience is our top priority.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
They have migrated my store from nopCommerce to Shopify. It was a very pleasant cooperation with Andy. After doing some checks and a few modifications and some feedback, the whole store was migrated very quickly. We discussed the date/time that my site would go live so he was able to migrate the latest changes just before the new Shopify site went live. Great service!
Thank you for choosing our services to migrate your store from nopCommerce to Shopify. We appreciate your positive feedback regarding your pleasant cooperation with Andy throughout the process.
We are delighted to hear that our team conducted thorough checks, made necessary modifications based on your feedback, and completed the migration swiftly. We understand the importance of timing, and we are glad that we were able to coordinate the migration just before your new Shopify site went live.
Providing great service is our top priority, and we are thrilled that we met your expectations. If you require any further assistance in the future, please don't hesitate to reach out. We are here to help.
Thank you once again for your kind words and for choosing our services.
Very helpful team and responsible
Thank you for your kind words! We are glad to hear that you found our team very helpful and responsible. Customer satisfaction is our top priority, and we are always here to assist you in any way we can. If you need any further help or have any questions, please feel free to reach out. Thank you for choosing our services!
The LitExtension Team
EXCELLENT service!! I was super reluctant to migrate my store from Square to Shopify!! I am SO GLAD I DID and even more thrilled I hired LitExtension to do it all for me!! Migrations can be an overwhelming experience and the LitExtension team made it easy and seamless. They communicated every day and were available to me 24/7 through chat to answer any questions - which is amazing considering they are in a completely different time zone with a 12-hour difference. Jett even worked super late one evening to ensure all the final orders were migrated over to my new store when I finalized my domain migration! The best!! I am so happy I hired their team to move my store over to Shopify for me. Do hesitate - just go for it!
Thank you for your enthusiastic review! We're thrilled that you had an excellent experience with our service. Our team at LitExtension is delighted to have made your migration from Square to Shopify a seamless and hassle-free process. Despite the time zone difference, we ensured daily communication and 24/7 chat support to address your questions promptly. We appreciate Jett's dedication in working late to migrate your final orders after the domain migration. We're ecstatic that you chose our team to handle your store migration. Don't hesitate - take the leap and let us assist you!