HeiChat: ChatGPT Sales Chatbot

Have been using this app for almost a month.

Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would.

Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions.

Product search is also ok, but it is not apparent, so few customers use it.

Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human.

Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.