Reviews (751)
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year!
I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond!
She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST).
When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality.
The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails.
Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like.
Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!