Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features including point systems, workflow setup, and gift card capabilities. They appreciate its user-friendly interface and its effectiveness in boosting sales and customer retention. The app's customer service is praised for its efficiency. Key features such as loyalty programs, gift card functionality, and store credit management are well-received. Merchants also appreciate its integration with Shopify POS, Klaviyo, and review platforms. Other notable features include a rewards program, scheduled gift card deliveries, and the creation of win-back campaigns and loyalty reward programs.

Edited December 13, 2022

Updated review Dec. 13, 2022 - The head of customer service from Rise.AI personally reached out to me today to address concerns and issues I was having trying out the Rise.AI app. He went through with me all of my concerns and issues one by one. He also explained some of the challenges from their side with being able to satisfy all of my concerns. Although he was not able to resolve every issue and concern that I have, he was able to help me with some workarounds that I can live with and he offered to further provide advice and how to continue to improve the ROI for me using this app.

I look forward to receiving his promised follow up on the action items from our call this morning together, but for now I am changing my rating to 5 stars as I am excited about the app but more importantly I am very grateful for the prompt and caring customer service and issue resolution response. I will continue to update the review here if the follow up expectations on the action items are not met but I do highly approve of the customer care from the support team at Rise.ai.

Dec. 12, 2022 - Just installed the app and learning its features and issues. I do not have a lot of information on performance yet. But here are my initial impressions:

This app is geared for large stores. If you are a small store like mine, don't expect to get some really needed basic features that almost every other single app provides as part of its basic packages. Ie. email white labeling - you have to pay close to $500 a month just to have this feature. Even small stores look very bad when emails to our customers are sent from a weird domain name that has nothing to do with our store and most likely will be blocked by most email servers as junk email.

Beyond that, here are my other impressions so far:

> point features and workflow setup are really cool
> Gift card features are awesome
> being able to award store credit instead of a crazy reward point system is very nice
> Customer support has been very quick, responsive and helpful so far and although setup is a little more complex and harder to understand than other apps, documentation and support has been really good.

> The biggest con is a couple of features that all stores need regardless of size that only come in a super premium $500 or greater plan. IE. email white labeling, apply store credit at checkout. This makes this app not really great overall for small stores.
> Workflows are missing a couple of features that would be useful - awarding credit for social media likes/follows, subscribing to email, birthday/anniversary rewards
> Only way the account modules work is with basic shopify customer account page. It would be great to have this functionality be able to integrate to other customer account pages like FLITS or other apps

Overall I am lukewarm on this app right now. Seems to have some good features that I want to try out instead of the normal point reward apps and I like the store credit and gift card features but I am still very disappointed in the missing features or features that you have to pay $6000/year for. So if you are a small store like mine, I would really think twice about this app and the cost/benefit of the features that you can apply in your store.

Romantic Blessings
United States
3 days using the app
Rise.ai replied August 22, 2023

Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

May 31, 2023

I am absolutely thrilled with this amazing app! It has made a huge difference to my business, and I couldn't be happier with the results. The app is incredibly easy to use, and its impressive features have really helped me to increase sales and attract more customers.

One of the things I love most about this app is how user-friendly it is. I was able to figure out how to use it in no time at all, and I really appreciate how intuitive and well-designed it is. Everything is very simple and straightforward, which makes managing my business a breeze.

Another thing that sets this app apart is the incredible array of features it offers. There are so many different tools and functions to choose from, all of which are designed to help businesses like mine succeed. From powerful analytics to targeted marketing campaigns, this app truly has it all.

Overall, I am absolutely thrilled that I discovered this app. It has been an absolute game-changer for my business, and I would highly recommend it to anyone looking for a way to increase sales and build a successful online presence. Thanks to this app, my business is thriving like never before!

The Sydney Art Store
About 24 hours using the app
Rise.ai replied June 21, 2023

Thank you for your review! We are all so happy that our support service can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!

August 20, 2023

We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.

Animals And Us
United Arab Emirates
11 days using the app
Rise.ai replied August 22, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Hila.
We're here to help if anything else comes up. :)

April 5, 2023

I’ve had a great experience so far setting up the app! The gift cards are beautiful and look amazing in the store. But I’m most excited about the rewards program! There is lots of great guidance available on the Rise site to help you set up, but when I can’t find the answer I’m looking for, the customer service team has been outstanding. They’ve kindly have helped me with all of my questions and worked through any issues. It does take a bit of time to set up, but the level of detail and customization is well worth it. I can’t wait to share this rewards program with my customers!

Branch & Vine Skin Care
United States
5 months using the app
Rise.ai replied April 11, 2023

Hi Branch & Vine Skin Care,
You made our day with your trust in our app and your awesome review! Our team is happy to know that you are satisfied with our support!

Cheers to success for you and your business!

Edited August 31, 2023

Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it!

I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.

Tiana Bay
United States
About 1 month using the app
Edited May 17, 2023

This app has been really great for us. We use it to run our rewards program. Our previous rewards program was based on points and we had multiple customer contacts each week because it was overly confusing. The Rise program is really simple and straight forward and we've had great feedback from our customers.

It was really easy to setup and we were able to simply import our existing customers into the Rise system. It looks great on our website and performs exactly as it should.

Mount Mansfield Maple Products
United States
6 months using the app
Rise.ai replied December 6, 2022

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

November 28, 2022

All-in-one solution for store credit! We wanted to give a better gift card purchasing experience AND revamp our referral progress. Rise allowed us to do both and manage it all from one place. We haven't rolled out our rewards program yet, but it will definitely be easy to do with Rise.ai. Also, love that we can integrate with our reviews platform! Customer Support is outstanding - super helpful, friendly, and quick to respond.

United States
2 months using the app
Rise.ai replied November 30, 2022


We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!

March 8, 2023

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

United Kingdom
About 2 months using the app
Rise.ai replied March 15, 2023

Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!

April 21, 2023

We were able to customize our Rewards & Loyalty program through custom-built Klaviyo flows and emails by speaking with the Support Team and having them walk us through the process of what we were envisioning. We were speaking with Eddie from the Support Team to prepare for the launch and also troubleshoot any issues in the beginning - we are so grateful for his expertise and timely responses as he was extremely knowledgeable on the Rise.ai integration with Klaviyo and Shopify to get us where we wanted to be. We're excited to see the results of our new program!

United States
6 months using the app
Rise.ai replied April 27, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Eddie.
We're here to help if anything else comes up.

March 21, 2023

This is an absolute must download for stores looking to offer a clean & clear loyalty program for their customers. It's easy to use on the front & back ends of the site, works really well, and has a broad range of options. Beyond that, the team is what sets Rise.ai apart. They are responsive, helpful, friendly, and get quick results. 10/10 recommend!

Love that Bag etc - Preowned Designer Fashions
About 2 years using the app
Rise.ai replied March 22, 2023

We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!