Reviews (747)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to efficiently manage and deliver both digital and physical gift cards, enhancing revenue and operational efficiency. Features like bulk upload for gift cards and customizable loyalty programs are particularly valued. The app also offers white-labeling for emails and a user-friendly interface. Support is noted for its quick and effective assistance, ensuring seamless integration with Shopify.
Refine
-
By rating
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
The team was super helpful in getting our emails switched over to white labeling with a personalized subdomain. Thanks for all your help Eddie.
Great customer support. Eddie was quick to respond and fixed my issue in seconds!
I recently installed the app and put it in use. Lots of interesting features that I'm planning to use to boost my conversions.
More importantly, I had a technical question that I submitted to the support and it was resolved in no time and in a very friendly and supportive manner. Highly recommended! Thank you John and Eddie!
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team.
We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing.
With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours.
I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
Eddie was fast and efficient, addressing our concern and assisting in determining next steps.
Great fast and easy customer service with Eddie
Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!!
Thanks Eddie!
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year!
I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond!
She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST).
When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality.
The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails.
Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like.
Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!