Reviews (752)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty through effective management of digital and physical gift cards, and promotional activities. It is praised for its seamless Shopify integration, easy setup, and user-friendly features like tiered cashback and bulk gift card creation. The app's reliable performance and responsive customer support are also noted, enhancing operational efficiency and customer engagement.
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This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team.
We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing.
With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours.
I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
Great customer support. Eddie was quick to respond and fixed my issue in seconds!
Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!
Eddie was fast and efficient, addressing our concern and assisting in determining next steps.
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team.
We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership!
I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist.
Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes.
Looking forward to hearing back from you.
Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!!
Thanks Eddie!
Juna was particularly helpful this afternoon. I was having problems uploading a campaign. She was able to diagnose the issue and explain the fix. All is resolved. Thank you.
Great fast and easy customer service with Eddie