Reviews (737)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants find this app valuable for enhancing customer retention and boosting sales through effective gift card management and loyalty programs. They appreciate its seamless Shopify integration, bulk gift card creation, and tiered cashback rewards. The app is praised for its intuitive setup and reliable performance with digital and physical gift cards. The support team is consistently commended for quick responses and effective problem-solving, enhancing the user experience.
Refine
-
By rating
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
At first glance, a very promising and easy-to-maneuver platform.
But what impressed me most was the onboarding experience.
Emilie and her team are truly first-class professional, efficient, and deeply respectful of both my time and my team’s.
In an age where much of the world feels increasingly dehumanized, this team understands how to bring a human touch to an unbelievably powerful tool and they’ve built it exceptionally well.
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out!
As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon.
We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
Eddie was great support and resolved my issue very quickly.
I recently installed the app and put it in use. Lots of interesting features that I'm planning to use to boost my conversions.
More importantly, I had a technical question that I submitted to the support and it was resolved in no time and in a very friendly and supportive manner. Highly recommended! Thank you John and Eddie!
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great.
Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected.
Thank you Eddie!
The team was super helpful in getting our emails switched over to white labeling with a personalized subdomain. Thanks for all your help Eddie.
Eddie was great tech support for me setting up our store!
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
