Reviews (707)
Refine
-
By rating
This app is the WORST ... I have almost never had the experience of the app working when I need it to. I pay $20 a month for an app that fails to load EVER and I can't cancel it because I can't even see how many outstanding credits there are. I would prefer at this point, to issue gift cards to anyone who has a credit with me through Rise but I can't find them. DO NOT INSTALL
Hi there, I’m Itay, the Support Lead here at Rise.ai. I see you're using Rise.ai for several years, and I want to ensure your long-term experience with us reflects the high standards we strive for.
I couldn't find any recent support tickets in our system regarding the loading issues you mentioned, so I have already reached out to you directly via email.
I am also more than happy to jump on a call to help you access your outstanding store credits. For quick reference, your dashboard is easily accessible right from your Shopify admin Apps section.
App stability and dedicated support are our top priorities, and we are completely committed to getting this sorted out for you.
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great.
Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected.
Thank you Eddie!
Great app and excellent customer support.
We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly.
Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out!
As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon.
We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
At first glance, a very promising and easy-to-maneuver platform.
But what impressed me most was the onboarding experience.
Emilie and her team are truly first-class professional, efficient, and deeply respectful of both my time and my team’s.
In an age where much of the world feels increasingly dehumanized, this team understands how to bring a human touch to an unbelievably powerful tool and they’ve built it exceptionally well.
Eddie was great support and resolved my issue very quickly.
Eddie was great tech support for me setting up our store!
I recently installed the app and put it in use. Lots of interesting features that I'm planning to use to boost my conversions.
More importantly, I had a technical question that I submitted to the support and it was resolved in no time and in a very friendly and supportive manner. Highly recommended! Thank you John and Eddie!
