Reviews (1,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing gift cards, store credits, and loyalty programs, praising its user-friendly interface and ability to handle high transaction volumes. It offers robust customization options and integrates seamlessly with Shopify, enhancing business operations. Exceptional customer support, with specific commendations for team members like Eddie, Juna, and Pauline, and multilingual support are also noted as key benefits.
Refine
-
By rating
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)
Very efficient application and, above all, very responsive and dedicated customer service.
Eddie helped me solve a complex problem with our shop and came up with something brilliant! We recommend this application for all sorts of things!
Thanks for all !
Hi there,
This is such a fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review!
We are pleased to know that you have received immediate assistance from the team.:)
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there,
Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Pauline was extremely helpful and quick to answer all of my questions!
Eddie was fantastic to work with! Resolved our question/issue quick
very helpfull