Appstle℠ Subscriptions App
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Reviews (5,698)
Run far away. We’ve used this app for a while, and it has only gotten worse. We’ve dealt with constant issues, and their support team is consistently dismissive, deflecting blame onto Shopify and refusing to take responsibility, even when we provide proof. The positive reviews are either fake or from stores that aren’t doing enough volume to notice the problems yet.
Hi,
We’ve reviewed our records and can confirm that only one order was created and charged.
Two billing attempts were triggered. The first attempt failed due to a temporary payment-gateway limitation on the provider’s end, so no charge or order was completed. The second attempt was successful, resulting in a single valid order.
Since you’re seeing an order associated with the failed attempt, we’ve raised a partner ticket with Shopify to investigate this discrepancy. The ticket ID has already been shared via email.
We’ll update you as soon as we receive Shopify’s response.
Please let us know if you have any questions in the meantime.