Reviews (60)
Overall rating
4.3
December 16, 2025
Terrible experience. Customer service takes literally weeks to get back to you.
The Only Edit
United States
7 months using the app
Shopwoo replied
February 17, 2026
Hi The Only Edit,
We’re sorry to read this feedback.
Our typical response time is 24–48 hours during our working days and hours. We do not operate on weekends, which can sometimes extend the overall turnaround time depending on when a request is submitted.
If there was any delay caused by time zone differences, we sincerely apologize. That said, we consistently aim to respond within the stated 24–48 hour timeframe and take response times seriously.
If you’re open to it, we would be happy to review your case again to ensure nothing was missed.
Kind regards,
The BrandsGateway Team
