Releasit COD Form & Upsells

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

I’m truly sorry to hear that you’ve experienced issues for two days and felt that you didn’t receive a response. I completely understand how frustrating that must be, especially when the app is critical to your order flow.

During the incident, we were handling a very large volume of inquiries, and our team has been working hard to respond to every single merchant as quickly as possible. That said, it is possible that we may have had an oversight with your message, and if that is the case, I sincerely apologize.

The issue has now been fully resolved, and the app is stable. Our team worked through a very large volume of inquiries during this period and did everything possible to restore normal operation as quickly as we could.

If you are still experiencing any problems at all, please contact us directly through the in app chat or email us, and we will immediately review your store to ensure everything is working correctly.

Looking forward hearing from you

Mehmed, Tech Support App Lead