Releasit COD Form & Upsells
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,573)
1 Star - Extremely disappointed. The app stopped working and showed a 500 error code, which caused me to lose $38 in revenue. A reliable service is essential for COD orders, and this failure has cost me money. I need an explanation and a fix immediately.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously.
Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store.
We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away.
Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.