Releasit COD Form & Upsells
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Reviews (2,579)
Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
We sincerely apologize for the extended service disruption you experienced. An outage lasting this long — especially without clear communication — is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing.
Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided.
We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern.
If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored.
Mehmed, Tech Support App Lead