Releasit COD Form & Upsells
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Reviews (2,578)
Since December 23rd, this application has experienced issues where customers cannot place orders, and the app management interface cannot be opened. As a last resort, I had to uninstall it. When I reinstalled it yesterday, the paid plan was no longer active and reverted to the free plan. Despite reaching out to the official support team, I have not received any response. Additionally, since the uninstallation, my Facebook pixel tracking has been malfunctioning and failing to provide accurate data. I have now discontinued the use of Releasit COD Form.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
I’m truly sorry for the experience you’ve had since December 23rd. An issue preventing customers from placing orders and blocking access to the app dashboard is extremely serious, and I completely understand why you decided to uninstall the app.
Regarding the subscription, when an app is uninstalled Shopify automatically cancels the active plan. After reinstalling, the app defaults to the free plan until the paid subscription is manually reactivated. That said, if there was any confusion or billing concern related to this, we are absolutely willing to review it and make sure everything is correct.
I also sincerely apologize if you did not receive a response from our support team. During that period we were handling an unusually high volume of inquiries, but that is not an excuse for you feeling ignored. If there was any oversight with your message, I am truly sorry.
As for the Facebook Pixel, uninstalling the app can remove certain scripts depending on how tracking was configured, which may explain the inaccurate data afterward. We would be happy to help you verify and restore proper tracking to ensure everything works correctly.
Even though you have decided to discontinue using Releasit, I would genuinely appreciate the opportunity to review your case personally and make sure no unresolved issues remain on your store.
I’m very sorry for the disruption and frustration this situation caused.
Mehmed, Tech Support App Lead