Reviews (494)
Updating my review as it's only fair.
We did have an issue with our billing, but Ty has since reached out personally, resolved it, and genuinely went above and beyond to help. He stayed in touch throughout the process, explained everything clearly, and the customer service has been excellent.
We're still using the app and it's been working well for us. Thanks again, Ty, for all your help!
Original review - Decent app, but picked up that they are duplicating their charges every month. They charge a monthly fee + usage & a monthly fee again. I reached out to their support 2 weeks ago and keep getting a general response that they've passed on the message to the team leader, but still no response. Can you please refund and fix your charges ASAP? Check your charges on your monthly bill!
This is how Shopify system charges with a base charge plus usage separate. This is in-line with our normal pricing listed in FAQs. Really sorry you received a general response message. This should have been communicated day one. Please read the emails I've sent over past weeks. Id love to have the opportunity to make this into a 5 star response.
Ty Chapman - Monster Cart Founder
