Reviews (283)
It took them a full 10 days to tell me the item was out of stock, even though they marked the order as shipped and uploaded the tracking number 3 days later. Furthermore, the inventory page for the item, color, and size consistently showed 5500 units available. This is completely unacceptable, and I had to apologize to the customer and issue a refund.
The speed was outrageously slow. I have completely lost trust in them.
Hi,
Thank you for sharing this feedback. We sincerely apologize for the delay, the inaccurate stock information, and the confusion caused by the order status and tracking updates. This is not the experience we aim to provide, and we fully understand the impact it had on you and your customer.
We take issues like this very seriously and would appreciate the opportunity to review your case in detail. Please contact our support team at support@etailerhub.com
, and we will prioritize investigating what went wrong and work toward a proper resolution. We truly hope you’ll consider giving us a second chance to regain your trust.
Best regards,
The HyperSKU Team