Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,520)

Overall rating
4.4
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
All reviews
February 3, 2026

The app is very buggy, many times pages inside the app doesn't even load.

Japanese Taste DEV
Japan
6 days using the app
FireGroup replied February 23, 2026

Hi,

I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.

I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?

I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to resolving this for you.

Best Regards
Brian
Transcy by FireGroup Technology