Reviews (188)
I recently received my first negative review. I replied to the negative review and published it, but noticed that the store reply was not visible on my website. When I checked with Klaviyo, they advised that:
"I’ve double‑checked how Klaviyo Reviews works today, and at the moment the SEO / All reviews widget on your Reviews page does not support displaying store replies. That’s why you aren’t seeing an option in the widget settings to turn replies on there. I apologise for this limitation. I can certainly flag that for my team."
This is not acceptable, a business cannot allow a negative review to be published without having the opportunity to show a public reply, it just looks like the business does not care about their customers, and does not take reviews seriously.
This needs to be fixed ASAP. I am actually quite shocked at this limitation, this seems like a basic, essential feature to me. Really, really disappointed.