Releasit COD Form & Upsells

Hello there,

My name is Mehmed, and I’m the Tech Support Lead at Releasit.

First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations.

I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed.

When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend.

This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner.

We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this.

If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at releasit@support.com. I’ll be more than happy to help.

Kind regards,
Mehmed
Tech Support Lead
Releasit