Reviews (462)
SUPERB CUSTOMER SERVICE!
While starting out it was a bit overwhelming, once I scheduled a meeting with them they walked me right through everything! Once they showed me an overview I was able to set the rest up by myself with the exception of one little issue I couldn't get figured out. I scheduled another meeting and they walked me right through it. There was one small thing we weren't able to settle, and customer service emailed me shortly after with how to fix the issue. They followed up by email with every contact I made, and followed up again if I didn't answer just to make sure their follow up email was helpful. This is hands down the BEST support I have ever received from any app I've installed. I would download and use this app over and over again hands down!
Wow, thank you for taking time to provide this incredible feedback. We’re glad to hear the onboarding process became much more manageable with a bit of guidance, and that you felt confident moving forward after those sessions.
It’s great to know the continued follow-up and attention made a difference along the way. Staying engaged and making sure nothing gets left unresolved is something we take seriously.
We truly appreciate you choosing Intuitive Shipping!
If anything else comes up or you’d like a hand with anything new, feel free to reach out.
Best regards,
Ron Anderson
Technical Strategist