Reviews (159)
An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs.
Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss.
Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig.
Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated.
However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard.
That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us.
We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.
