Reviews (317)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing detailed product customization, such as print shops. It supports high volume sales with features like volume discounts and dynamic pricing. The intuitive interface facilitates easy navigation and use of customization tools. The app is noted for fast performance and seamless integration. Support is highlighted for its responsiveness and helpfulness, with live chat and video tutorials available.

January 27, 2025

Great service we been using the app for a little over a year wont change!

DallasPrintHouse
United States
10 months using the app
ParseLab, LLC replied January 29, 2025

Thanks for your kind remarks. We're thrilled to know that you are enjoying InkyBay's eCommerce service. Your feedback is a powerful boost to our innovative minds. If you come across any challenges, feel free to contact InkyBay support through live chat, email, or by scheduling a meeting. Our team is active around the clock to support you.

January 14, 2025

Paid in Shopify until February, but NO possible to come in now.

Need your help ASAP.

Thanks!

Bild:
Germany
About 1 month using the app
February 11, 2025

Great App with great , greater Customize Service. They solve nearly every Problem. So i really recommend this app.

Navigi
Austria
5 months using the app
ParseLab, LLC replied February 13, 2025

Thank you for your kind remarks, we are delighted knowing that you found each InkyBay feature impactful to your business. It is also pleasing to know that the robust customization option we developed could solve your issues and our customer support could help you with solutions needed. Our support team is active around the clock, so when you face any further issue, be reluctant that when you reach them, they will help you solving that.

December 19, 2024

This app is great and meets my design needs. The online customer service team is awesome and solves my problems quickly and efficiently every time. Highly recommend.

PrintXtees
China
About 2 months using the app
ParseLab, LLC replied January 1, 2025

It's amazing to know that our product customization app is meeting all your design needs, and that InkyBay's online support team was prompt in solving your issues. Your kind feedback encourages us and motivates us to innovate even more amazing customization features and provide the quickest, most efficient online support. If you need any further assistance at any point, we're always here for you.

November 29, 2024

Great live service every time i have an issue it is resolved.

Safety Vest Warehouse
United States
Over 4 years using the app
ParseLab, LLC replied December 2, 2024

Thank you so much for your kind words! We’re thrilled to know that our live support has resolved your issues promptly. Our team is dedicated to offering the best support possible, and your feedback motivates us to keep improving. Be assure that we're here whenever you need us!

January 3, 2025

Customer service has been a great experience. They take care of every problem or request. This app is way better than any other customizer app on Shopify!

Grey 51
United States
10 days using the app
January 6, 2025

We've only been using this app for a few days, but it was exactly what we've been looking for. We are a print shop and this is PERFECT for our needs. We wish we would of found this sooner. Support has been amazing, with a chat feature to chat with someone right away. Honestly, we have no complaints. Other apps seemed to be more for POD sellers, this is perfect for print shops actually doing the production.

Fancy Fanny
United States
1 day using the app
ParseLab, LLC replied January 9, 2025

Thank you for your kind words! It's truly overwhelming to know that InkyBay is the perfect partner for your print shop. Your valued remarks inspire us to strive for improvement every day. We understand how frustrating it can be when you don't have the right tools to solve your problems, which is why we continuously seek opportunities to develop and introduce solutions that meet your needs.
We're also delighted to hear that our support engineers were prompt and well-equipped to answer your queries and resolve issues. If you need any assistance at any point on your InkyBay journey, please don't hesitate to reach out. We're always here to help.

Edited January 31, 2025

Just downloaded this plug in today. So far, I like what I see. Customer service is great.

Signs by fds
United States
3 months using the app
December 1, 2024

Very good after-sales service, we will renew, and the product functions are also perfect!

INK | P.O.D
Hong Kong SAR
About 2 months using the app
ParseLab, LLC replied December 4, 2024

Thank you for your kind feedback! It's a pleasure for us that you are satisfied with our after-sales service and that you find our product functions to be perfect. Your decision to renew our product personalizer app is greatly appreciated and motivates us to continue providing active support and customization features. If you need any assistance at any point, we're always here to help.

December 5, 2024

In trying out different tools, I chose Inkybay. They are an amazing team who help me solve problems in real time and are very patient. Their work is truly great, and they have been a great help to me.

Be With You Custom Tshirt
China
15 days using the app
ParseLab, LLC replied December 10, 2024

Thank you for your kind remarks. We're delighted to know that you found the perfect match with InkyBay while trying out our customization tools. It's also gratifying to hear that our team could resolve your issues in real-time. Your feedback is a driving force for us, motivating us to improve every day and innovate new solutions. If you face any further issues, we're here round the clock to assist.