Reviews (167)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive customization capabilities, ideal for businesses like print shops and apparel customization. It features dynamic adjustments, custom fonts, and text tools, supporting a wide range of products. The app handles complex pricing structures with live adjustments and offers a user-friendly interface. Customer support is noted for its responsiveness and personalized assistance, including custom tutorials and direct troubleshooting help.

November 26, 2025

Noah and his friends very polite and helpfull
Thank you for everyhing

tshirtcenter
United States
About 2 years using the app
ParseLab, LLC replied November 27, 2025

Thank you, T-shirt Center, for your kind words. Our dedicated support team is always ready to help you. We truly appreciate you taking the time to share your experience with us. Please feel free to reach out to our product personalizer team for any future assistance.

September 24, 2025

The app is very good, I'm sure I'm only using a small portion of it's capabilities at the moment. The customer support team is very helpful.

Custom Design Prints
Australia
Almost 4 years using the app
ParseLab, LLC replied September 26, 2025

Thank you for this thoughtful feedback! It is a great pleasure to hear that the product customizer app and our support team could be helpful to you. If you are looking to explore more of the app, we would be really happy to help you with that. Please contact us if you have any further queries.

January 7, 2026

This app is great. It's very flexible with many awesome features to run a custom print shop. Very user friendly. It's a lot of backend work. the support is awesome and very responsive. Any little idea I think of while editing they can try to add or implement to the store. They send helpful videos to show me how to make the necessary adjustments if its simple tasks but when I ask for something bigger like building a seperate clipart page that takes my customer directly to the designer they can do the work for me instead of me tring to code and write a new page. The support is speedy and any out of the box idea can be explored with this app.

June's Tees & Things - Custom Printing
United States
ParseLab, LLC replied January 7, 2026

Thank you so much for such detailed feedback. It’s great to hear that our product customizer is flexible and user-friendly; this is exactly why we work relentlessly. Our support team is ready to answer all your queries. Please feel free to reach out for further assistance and enjoy exploring more of the app!

September 26, 2025

The app can be a little challenging to figure out but with the right customer support (specifically Anthony), it becomes much easier to understand and use for your exact needs.

GAF HUB
United States
2 days using the app
ParseLab, LLC replied September 29, 2025

We’re pleased to hear that our support team has been helpful. Since we have packed our Product Designer with vast features for your convenience, it can sometimes be a little challenging to grasp. However, we are always here to attend to all your queries. Please contact us if you encounter any further difficulties.

May 10, 2024

There tech team is amazing, when ever i need something fixed that i can't do on my end even if its something custom that is a special request for my want or needs on my website, all i gotta do is write them a msg and they always do it right away, no matter what it is, not once have they ever told me no, and for that i love this add on for my website

Huckaflow
United States
About 2 years using the app
December 2, 2025

Sehr zu empfehlen, super Support Danke an Noah TMG stick und druck

TMG Druck & Stick
Switzerland
15 days using the app
Edited May 14, 2024

Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team.

Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options.

The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.

Artees
United States
3 months using the app
August 14, 2024

Outstanding live chat support and video tutorials. After trying multiple product designers, we are very pleased with Inkybay! I highly recommend this app to retailers looking for easy product customization options and retailers that need an option for high volume sales. 5 Stars all the way!

Candle Bliss
United States
About 2 months using the app
July 3, 2024

Design: The app solved the customisation issues we needed for our website, it is user friendly for the end customers and also easy to modify to suit our need as an app user. The layout of the customisation tool is clean & simple.
Service: Pre-sale & Post-sale support has been excellent & prompt. Technician are extremely helpful during the online meeting to alter the functionality to our requirement.

Personnalisée
Australia
About 2 months using the app
April 27, 2025

The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support.
The app works great, and the best part is that it’s highly customizable to suit your specific needs.
I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!

Coastal Cowboys
Australia
About 1 month using the app
ParseLab, LLC replied April 30, 2025

Thanks so much for your kind remarks about our product customizer app and your appreciation for our team.
We're glad knowing that our app with product configurator greatly benefitted you with all that amazing customization features. It is satisfying for us to know that our support team could guide solutions to you with professionalism.
From the entire team of InkyBay, thanks again for your recognition and we sincerely appreciate it. If you need any further assistance at any point of your InkyBay journey, we're functional around the clock to help you.