Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and ease of use. They value its ability to allow customer personalization of orders, support for multiple languages, and complex pricing structures. The app's customer service, particularly the quick response times and live chat support, is highly praised. Merchants also find the live pricing for each detail added by customers and the SVG format for easy engraving processing beneficial.

October 2, 2023

We've been using InkBay for a couple of years now and it just works. Experimented with some other product customizers, but they just don't have the full set of features that InkBay provides.

Customer service is also lighting fast. Only used the chat, but they respond within minutes and stay actively engaged until the problem is solved and it never takes them long to solve!

Flexdex Skateboards
United States
About 2 years using the app
EFOLI, LLC replied October 4, 2023

Thank you for your valuable feedback! We greatly appreciate your continued trust in Inkybay for the past couple of years.
We're thrilled to hear that Inkybay has consistently met your needs and outperformed other product customizers with its comprehensive set of features. Your satisfaction drives us to continue enhancing our app to ensure it remains your go-to solution.
It's fantastic to know that you've had such a positive experience with our customer service team. Our commitment to providing fast and effective support is unwavering, and we're pleased to hear that you've had speedy resolutions via our chat service.
Your feedback and support mean the world to us, and we look forward to serving you for many more years. If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can.
Thank you for being a valued member of the Inkybay community!

November 8, 2023

This app is fantastic! The live support is beyond great! They are always available and everyone I've chatted with is very knowledgeable and helpful!

Atomic Disc
United States
Over 3 years using the app
November 8, 2023

this app is very useful, I was looking through tones of apps and just did not really like what I had seen, I found this app on another website and added it to mine, there was some changes I needed to make so I sent the help team a message (they took 2 seconds to get back to me). thye made the changes in 48hrs and I loved it

CustomJerseysBrisbane
Australia
4 days using the app
EFOLI, LLC replied November 9, 2023

Thank you for sharing your positive experience! We're delighted to hear that you find the Inkybay - Product personalizer app very useful. It's fantastic that you discovered us while exploring various options and that our app stood out for you.
We're especially pleased that our help team was able to assist you promptly and efficiently. Your satisfaction is important to us, and we're committed to providing quick and effective support to make your experience with Inkybay - Product Personalizer as seamless as possible.
If you have any more questions, or if there's anything else we can assist you with, please feel free to reach out. We're here to help, and we appreciate you choosing Inkybay for your customization needs!

November 13, 2023

Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously

Bavariastore - Drucksaal
Germany
17 days using the app
EFOLI, LLC replied November 15, 2023

Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve.
If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!

October 11, 2023

Amazing support. Helped me every step of the way. Really appreciate their help

Flair Kingdom
France
2 days using the app
EFOLI, LLC replied October 14, 2023

It's wonderful to hear that you've had an amazing experience with the support at Inkybay! Getting assistance every step of the way can make a big difference, and it's great to know that their help was much appreciated. If you ever have more feedback or questions in the future, don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for sharing your positive experience!

October 18, 2023

Amazing product not to mention extraordinarily prompt customer support

GOZYGEAR COMPANY
Canada
About 1 month using the app
EFOLI, LLC replied October 20, 2023

Thank you for your kind words! We're thrilled to hear that you find Inkybay - Product personalizer amazing and that our customer support has exceeded your expectations. Your satisfaction is our top priority, and we're committed to providing you with both a great product and responsive assistance.
If you ever have more feedback or if there's anything else we can do for you, please don't hesitate to reach out. We're here to help and ensure your experience with Inkybay - Product personalizer continues to be exceptional.

October 19, 2023

Overall way easier to setup than competitors and has many more features. Great subscription prices for anyone and support is fast and easy.

Me2aTee
United States
About 9 hours using the app
EFOLI, LLC replied October 24, 2023

Thank you for your kind words about Inkybay - Product Personalizer!

We're thrilled that you found our app easier to set up and offers a wider range of features compared to our competitors. We strive to provide a user-friendly and feature-rich experience.

We're also delighted you appreciate our competitive subscription prices and that our support has been fast and easy. Your satisfaction is our top priority.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and make your experience with Inkybay the best it can be. Thank you for choosing Inkybay and for sharing your positive review!

August 21, 2023

So far so good. Easy to setup when you first figure it out. Now time to see if it works in real life, but I think it does. Just had contact with the support and they fixes issues in 10 min. Great service.

Worldoftshirts
Denmark
1 day using the app
EFOLI, LLC replied August 25, 2023

Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer.
We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations.
We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us.
If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.

September 18, 2023

An ergonomic software, with great features !
The developers are really reactive if you are not comfortable with CSS.

I recommend !

Ma boutique
France
About 1 month using the app
EFOLI, LLC replied September 21, 2023

Thank you for taking the time to share your feedback about Inkybay. We're delighted to hear that you're enjoying our software and finding it to be ergonomic with great features. Providing an intuitive and user-friendly experience is one of our top priorities, and it's wonderful to know that you appreciate our efforts in this regard.
We're also pleased to hear that our development team's responsiveness to CSS-related concerns has been valuable to you. We understand that customization and design play a crucial role in your experience, and we're committed to providing assistance whenever needed to ensure your comfort and satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more feedback, questions, or suggestions, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for choosing Inkybay, and we look forward to serving you in the future.

July 16, 2023

Good people been using them for years. Their tech support is pretty nice and they respond relatively quick!

LA Revival Apparel
United States
Over 2 years using the app
EFOLI, LLC replied July 18, 2023

Thank you for taking the time to write a review regarding InkyBay - Product Personalizer.
It's our pleasure to have you as our valuable merchants for the last 3 years! We are happy to provide support as quick as possible, whenever you need.
We are glad to know you've had a positive experience with our tech support team.
We appreciate your kind words regarding our support team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. We are here to help 24/7.