Reviews (296)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product personalization options, ideal for a wide range of items including garments. It features a user-friendly interface, dynamic pricing, volume discounts, and diverse personalization tools such as fonts and clip-art galleries. The support team is praised for their quick and effective service, including real-time help and personalized video tutorials, enhancing both merchant operations and customer satisfaction.

April 20, 2024

Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!

Mondragon Laser Co.
United States
About 1 month using the app
EFOLI, LLC replied April 22, 2024

Thank you for sharing your positive experience with Inkybay! Providing you with the tools you need to run your store efficiently is our goal, and we're glad to hear that your customers appreciate the ability to customize to their liking.
We're especially pleased to hear that you've had a great experience with our customer support team, and we'll be sure to pass along your appreciation to Jeff. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

April 26, 2024

the support is simply great. If I have a problem or want to have something adjusted, a message in the live chat is enough and you get help. Great program and great support. I would recommend it to anyone

BLITZPFEIL24 by Jahn Industrieschilder/Etiketten GmbH
Germany
14 days using the app
EFOLI, LLC replied April 29, 2024

Thank you for your positive review of Inkybay! We're thrilled to hear that you've had such a great experience with our support team. Providing excellent support is one of our top priorities, and we're glad that our live chat assistance has been helpful whenever you've needed it.
We're delighted that you find our program to be great overall, and we truly appreciate your recommendation. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and are grateful for your support of Inkybay!

April 26, 2024

So far everything has been great! There is a bit of a learning curve but once you get the hang of it it's great! not to mention custom support is amazingly fast.

My Store
United States
4 days using the app
EFOLI, LLC replied April 29, 2024

Thank you for sharing your experience! We're glad to hear that everything has been going well for you with Inkybay. We understand that there can be a learning curve, but we're thrilled that you find it great once you get the hang of it.
It's fantastic to hear that you've had such a positive experience with our customer support team. Providing fast and helpful assistance is important to us, and we're glad we could meet your expectations.
If you ever have more questions or need further assistance as you continue using Inkybay, please feel free to reach out. We're here to help and appreciate your support!

February 16, 2024

The best thing about this app is the support. Always an immediate solution. Always available immediately. Incredibly valuable. No problem remains unsolved. Only recommended

little heddie
Germany
Over 1 year using the app
EFOLI, LLC replied February 18, 2024

Thank you for your glowing review about Inkybay - Product Customizer! We're thrilled to hear that you find the support provided by the team to be exceptional. Providing immediate solutions and being readily available to assist our users is our top priority.

It's incredibly rewarding to know that we've been able to provide you with valuable assistance and ensure that no problem remains unsolved. Your recommendation means a lot to us, and we're committed to providing you with the best support possible.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing InkyBay!

Edited September 20, 2018

Excellent support and the design studio work really well for what we have. Thanks guys for your help

10Minutetee.com
United States
About 6 years using the app
February 29, 2024

This is a great app with many customization options. If you need help or have questions, their customer service is quick to answer back and help.

My Custom Vibes
United States
7 months using the app
February 7, 2019

Customer service is AAA. The app is easy to install and it has some extra features for customization. Much better than what I used to have.

EUSAPRINT
Spain
Almost 5 years using the app
July 28, 2019

Rashed and team have been wonderful to work with. They are very responsive. I hired them to customize the app to meet my needs and it was a great experience. Excellent customer service and the app is perfect! I highly recommend this app.

CB Studio
United States
Almost 5 years using the app
EFOLI, LLC replied November 5, 2019

Such a wonderful review! Thanks for the recommendation. We always try to meet your business needs. We are glad that you liked Inkybay.

Edited May 11, 2023

this app is great and the customer service through chat and through email is real quick, they have fixed almost everything I've asked for so far in making my theme customized for my customer thank you. *update* I have used this app for years, and it is still working well and the customer service is still amazing!!

Constantly Create Shop
United States
Over 4 years using the app
Edited March 20, 2023

I had some issues figuring out how to customize new products but there customer support helped out and resolved the issues.

RCP Drum Company
United States
About 4 years using the app