Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

June 12, 2023

Great Customer service but the customizer just wasn't working for one of my products. It is no fault of theirs as my product was difficult in terms of customizing for the end user. But I am using it for all my other products.

mypillowpeople
United States
3 months using the app
May 18, 2023

Easy to use and customise for customers, response time is really quick and very helpful service within minutes, highly recommend this app

PTPrints
Australia
3 months using the app
EFOLI, LLC replied May 20, 2023

Thank you for your wonderful feedback regarding InkyBay - Product Personalizer.
We are really glad to hear that you found the app easy to use and customize for your customers. Also, pleased to know that you got prompt responses from our team. Your words just inspired our team to work more enthusiastically. Reach out to us for any of your adjustments 24/7.
Thanks again for your recommendation and wishing you a successful business ahead.

May 17, 2023

Awesome app! The customer service chat cannot be beat, period! They are always there to help! Highly recommend

DTFDFW
United States
4 months using the app
EFOLI, LLC replied May 20, 2023

Thank you so much for your incredible review of Inkybay - Product Personalizer! We are thrilled to hear that you find our app awesome and that you had a fantastic experience with our customer service chat.

We take great pride in providing exceptional customer service, and it's rewarding to know that our team was always available to assist you and provide the help you needed. Your recommendation means the world to us, and we truly appreciate your support.

If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with our app.

Thank you for choosing Inkybay - Product Personalizer and for being such a valued customer.

June 9, 2023

Excellent customer service. They are always willing to assist and get any errors fixed quickly! The app has been very helpful to our business. Thanks

Gogo banners
United States
About 1 month using the app
EFOLI, LLC replied June 11, 2023

Thank you for your kind words and positive review of our app, Inkybay - Product Personalizer! We greatly appreciate your feedback. Our team is always here to help you 24/7 and ensure any issues are resolved promptly. We're delighted that Inkybay has been valuable to your business. Your satisfaction means a lot to us. Thank you again!

May 19, 2023

Jeff has been so helpful!!!! He has gone above and beyond to help me with my website. If out Jeff, I would be so lost.

Vinyl Craft Studio
United States
7 months using the app
EFOLI, LLC replied May 22, 2023

Thank you for your review regarding InkyBay - Product Personalizer. We appreciate your kind words and acknowledgment of Jeff's efforts. We're delighted that you have had a great overall experience with our app. Providing business-centric customer support is our motto, and we are happy to meet your expectations.
Thank you for choosing our app. If you have any further questions or need any additional help, please don't hesitate to reach out. We're here to ensure your continued success with your website 24/7.

May 3, 2023

The app is beautiful, works seamlessly and the support team is top notch. I was pulling my hair out with a very technical issue. And they fixed it in no time! This is the customizer you've been looking for!

Iron City Printing
United States
3 months using the app
EFOLI, LLC replied May 4, 2023

Thank you for sharing your experience with InkyBay - Product Personalizer. We're thrilled to hear that you find our app beautiful and seamless and that our support team is top-notch. We always try to provide our users with the best possible service, and we're glad that we were able to assist you in solving your technical issue quickly and effectively.
It's always great to hear feedback from satisfied customers, and we appreciate your kind words about the app being the customizer you've been looking for. If you have any further questions or feedback, please don't hesitate to reach out to us. We're always here to help, 24/7!

June 10, 2023

I reached out with some technical questions, and they provided feedback within 5 minutes that helped me resolve my questions. I highly recommend their app, and their customer service is excellent!

BlackChurchArt
United States
17 days using the app
EFOLI, LLC replied June 11, 2023

Thank you for reaching out with your technical questions! We're thrilled to hear that our team at Inkybay - Product Personalizer provided feedback within 5 minutes and helped you resolve your queries. We appreciate your high recommendation for our app and are delighted that our customer service has met your expectations. We're here to help 24/7, so feel free to reach out if you need any further assistance. Thank you again for choosing Inkybay - Product Personalizer!

August 15, 2023

This app offers great customer service and assistance. They are very patient and they have the option to set up a call where they will lead you through setting up your store. If you are tech savy this may work for you.

Divine Touch Productions
United States
20 days using the app
EFOLI, LLC replied August 19, 2023

Thank you for your feedback regarding Inkybay - Product Personalizer. We're pleased to hear that you've had a positive experience with our customer service and assistance.

Our team values patience and is dedicated to helping our users, whether it's through patient guidance or setting up a call to walk you through store setup.

If you have any more questions or need further assistance, please feel free to reach out. We're here to support you. Thank you for choosing Inkybay - Product Personalizer!

October 10, 2023

Greate experience with Inkybay

SewTek Designs
United States
6 months using the app
EFOLI, LLC replied October 14, 2023

Thank you for your valuable feedback! It's great to hear that you've had a positive experience with Inkybay!
If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can.
Thank you for being a valued merchant of Inkybay!

October 20, 2023

nice!

OneClickFromYou
United States
5 months using the app