Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive personalization features, ease of use, and quick setup. They praise its performance, speed, and seamless operation. The customer service is noted for its responsiveness and live chat support. The app's ability to handle complex functions, especially for bulk orders, is valued. Merchants find the subscription prices to be of great value and appreciate the comprehensive documentation, including video tutorials. It's particularly useful for print shops or businesses offering custom products, with capabilities like adjusting prices based on product sizes and offering quantity discounts.

October 19, 2023

Overall way easier to setup than competitors and has many more features. Great subscription prices for anyone and support is fast and easy.

Me2aTee
United States
5 months using the app
EFOLI, LLC replied October 24, 2023

Thank you for your kind words about Inkybay - Product Personalizer!

We're thrilled that you found our app easier to set up and offers a wider range of features compared to our competitors. We strive to provide a user-friendly and feature-rich experience.

We're also delighted you appreciate our competitive subscription prices and that our support has been fast and easy. Your satisfaction is our top priority.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and make your experience with Inkybay the best it can be. Thank you for choosing Inkybay and for sharing your positive review!

May 30, 2023

We play with almost all product customizer apps in Shopify Store. Our site has very complicated functions and options. We provide various types of printing services in extremely critical bulk order systems. Which is why we almost give up on any 3rd party app. But finally, we got Inkybay and were able to adapt our requirements with their wide range of customization options. Their server is also faster compared to all other similar apps. Highly recommend it if you need a super customized and branded product customizer.

InstaCustoms
Canada
11 months using the app
Edited May 12, 2023

Great App! we recommend it for businesses that offer custom products. Excellent customer service! We will keep working with you guys.

FOSMX
Mexico
Almost 4 years using the app
EFOLI, LLC replied May 13, 2023

Thank you for taking the time to share your positive experience with Inkybay - Product Customizer. We are thrilled to have you as one of our most valuable merchants and you have been using our app for around 4 years and find it a great tool for businesses that offer custom products. It means a lot to us to have long-term merchants like you who trust our app and our team.

We take great pride in providing excellent customer service to our users, and we are glad to know that our efforts have been noticed. Our team is committed to ensuring that your experience with our app is seamless and that your needs are met to the best of our ability.

Thank you for choosing Inkybay, and we look forward to continuing to work with you and providing you with the best possible customizer tool for your business.

May 15, 2023

Been using Inkbay for several years now, support is on point, helping with whatever it is you need, Do not hesitate to install and give it a try. Easy setup for customizing the products in your store,

HOT TOPS GRAPHICS
United States
Over 3 years using the app
EFOLI, LLC replied May 17, 2023

Thank you for your kind words regarding InkyBay - Product Customizer.
We're thrilled you've been satisfied using Inkybay for several years, and our support has been consistently on point. It means a lot to us to have long-term merchants like you who trust our app and our team.
We appreciate your recommendation to other product-customizing businesses.
Please don't hesitate to reach out if you have any further questions or need assistance. We are available 24/7 to help our clients run their businesses smoothly.

April 23, 2024

very good service, oberyn made every thing to make my design lab so that i want to have.

PRINUP
Germany
November 13, 2023

Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously

Bavariastore - Drucksaal
Germany
17 days using the app
EFOLI, LLC replied November 15, 2023

Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve.
If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!

July 1, 2023

First off let me say I'm a newbie to this app. My experience so far has be exceptional Mrs. Rebecca helped me a great deal with setting up predefined templates and adjusting the product personalizer to fit our website. The helpful docs section is awesome for DIY they have awesome video content with step by step guides to help you with the app. Great App and Exceptional customer service.

Cuztom Life Printing
United States
8 months using the app
EFOLI, LLC replied July 4, 2023

Thank you for choosing our app and sharing your experience with Inkybay - Product Personalizer. We're thrilled to hear that your experience has been exceptional so far.

We're delighted that Mrs. Rebecca was able to assist you in setting up predefined templates and adjusting the product personalizer to fit your website. Our team is dedicated to providing exceptional customer service, and we're glad to know that we were able to help you.

We're also glad to hear that you found our helpful docs section and video content valuable for DIY purposes. We strive to provide comprehensive resources to assist our users in utilizing the app to its fullest potential.

Thank you for your kind words about our app and customer service. If you have any further questions or need assistance, please don't hesitate to reach out our 24/7 live support team. We're here to support you every step of the way.

June 22, 2023

Just started using the app. The customer service is excellent. Looking forward to getting it all set up and can provide more feedback then.

Style Circle Embroidery
United States
12 months using the app
EFOLI, LLC replied June 23, 2023

Thank you so much for your kind words and positive feedback.
We are thrilled to hear that you are happy with our customer service. Our 24/7 tech support team is here to help you every step of the way and make your experience as seamless as possible. Reach out to our team for any of your further adjustments.
Thanks again and wishing you a successful business ahead.

November 16, 2023

BEST APP and Excellent Service

U.EATIT
United States
About 2 months using the app
October 26, 2023

Fantastic easy to use app, and costumer service best I seen for long time!

CozyCot
United Kingdom
2 months using the app
EFOLI, LLC replied October 29, 2023

We're delighted to hear that you find Inkybay a fantastic and easy-to-use app! Providing a seamless and user-friendly experience is one of our top priorities.

It's also great to know that you've had an exceptional experience with our customer service. We aim to provide the best support possible, and your feedback is greatly appreciated.

If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing Inkybay and for your positive review!