Trackify Facebook Pixel,TikTok

The main purpose and benefit of this app is to track conversions properly. Even after a zoom call reviewing all of our settings the app is COMPLETELY Incorrectly reporting our purchase conversions. Its reporting over 1000% higher purchases then our TOTAL online purchase counts for the day.

The UTM parameters to show conversion details are not properly showing in Shopify.

To aggravate the issue support is lacking. Slow to respond to even urgent escalations. If these issues are not immediately addressed most likely we will unstall the app and use the other competitor apps.