Preorder Now Presale Timesact

Timesact Saved Us During a Logistics Crisis

We run a small operation, and when a shipping delay hit us right in the middle of a sales spike, we were staring down the barrel of having to turn away new customers. That's where Timesact stepped in.

The support team didn't just point us to documentation - they got in there with us and helped configure everything: pre-order setup, a customer-facing message explaining the situation, an estimated ship date, and a discount we could offer as a goodwill gesture to customers willing to wait. Instead of a dead end, our customers saw transparency and got a reason to stick around.

That combination - honest communication plus a small "thank you for your patience" discount - turned what could have been a reputation problem into something that actually felt like good customer service. Customers knew what was happening and chose to pre-order anyway. That's the app working exactly as it should, with a team behind it that clearly understands small business reality.

If you sell physical products and don't have a pre-order and inventory messaging solution in place, you're one logistics hiccup away from finding out why you need one. Timesact is ours.