Preorder Now Presale Timesact
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Reviews (1,844)
I installed this app based on their advertised free plan and the 'MAKE IT 3X' bonus limit. However, the reality is very misleading. When you contact support to activate the bonus, they demand a video testimonial featuring your face to unlock it.
Worse, their support agent confirmed that this '3x limit' (30 orders) is NOT a recurring monthly limit. It is a one-time, lifetime cap. Once you hit those 30 orders, the free plan is gone forever and you are forced into a paid subscription. Tricking merchants into providing face-video reviews for a 'free plan' that has hidden, non-renewing limits is a blatant bait-and-switch tactic. If you are looking for an app with a transparent, recurring monthly free tier, look elsewhere. Uninstalled.
This review is given in bad faith and contains false information that is easily verifiable.
Proof 1: If what you said were true then why doesn’t such content exist on any of our social media? This is easy for anyone to check freely. Not even one such case.
Proof 2: Our free plan as clearly stated on our app page and websites states that your FIRST 10 (it is capitalized for a reason) presale orders are FREE. If we make a promotion to say 3X that free plan it is logical that it means that 3 x 10 FIRST presale orders = 30 FIRST presale orders and not 30 presale orders per month. Why would we not advertise 30 presale orders per month if we actually wanted to “lure” anybody? It makes no sense because that is just something you wanted from us, not something we offered.
The reality of what happened:
The merchant installed the app and immediately demanded we give him the 3X plan which they said needs to be 30 preorders per month or else they will give a 1 star review. When we (multiple people) explained the program to them on the spot and in a follow up they just ignored us and posted the 1 star review. It was made abundantly clear that no “video with their face” was needed and yet they still claimed this in the review.
Context of what our program actually offered (now discontinued):
In an effort to increase our social media presence on Insta, LinkedIn, X etc we thought we would offer 3x our normal FREE plan if merchants gave us a shout out on any of these platforms in whatever format worked for them, text, photo, video. It turned out not to be a good idea because it did not get much traction (1-3 inquiries in a year) and now this review. We are not perfect and like any start-up we try things, some things work some things don’t. We’ve learned from this mistake and shut down this program (because we do not want to invite abuse like this).
In the absence of any communication we can only assume this was sadly an extortion/blackmail situation. While this is sad to see because people and small businesses should not treat each other like this, it makes us appreciate the 99.99% of users who are decent, honest, communicative and a pleasure to work with even more.
Thank you all for your support and we are privileged to be building for this amazing community!
The Timesact support team
