Reviews (23)
A good software but extremely expensive. My company has invested close to $40,000 AUD over the years in the software and we keep hitting limitations where they make you pay extra. I can't even get a new employee to get training on this software without paying another few hundred dollars a month. It's a bit ridiculous how much they value new sales or add ons rather than their current clients who has spent all their hard earned money on their software. Quite disappointed and will be trying to move softwares soon.
They now have shifted most things to AI - they've increased my bill to $800 and have added things to my bill without my consent. You can't get a hold of anyone or even get a reply within a couple of days unless you pay even more than $800. Unless you check your bills, they'll add random things to it. So make sure you watch your bills. There's no denying it's a good software, but there are many other ones out there offering similar things at half the price and with better support that actually treats you like a half human and doesn't make you feel like you're visiting a mechanic every month - you never know what they're going to charge you for next.
Thank you for the detailed feedback. We want to address a few points directly.
The suggestion that charges were added to your account without consent isn't something we've seen happen on your account, nor is it common practice, but we take any concern like this seriously. We've already been in touch with you directly and we're pleased it sounds like you're all sorted now.
On training, Unleashed includes a full academy, on-demand videos, webinars, and a knowledge base at no additional cost. We'd encourage anyone on your team to make use of those. But we can always do better.
Unleashed is a modular platform and some advanced features carry additional cost. It helps make our software a good fit for businesses at all kinds of stages, but we'll take your feedback seriously when it comes to how we communicate that and how we invest in outcomes for existing customers.
We hear you on support response times and we're actively working to improve that experience.
The Unleashed Team
