Joy Subscriptions App
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Reviews (431)
Terrible support. Total waste of time.
Dealt with "Hena from solar," who has absolutely no technical knowledge. Instead of fixing my actual problem, she just kept asking the same stupid questions over and over again. Completely useless and frustrating experience. Avoid.
Hi there,
Thank you for sharing your feedback.
First, I sincerely apologize for the frustrating experience previously, since the agent handling your case was still new, the correct solution was unfortunately delayed. We’ve already reviewed this internally and will continue improving our training process moving forward.
I also informed you that our dev team has implemented a workaround for your customization request, and I checked that it is now displaying correctly on your storefront.
I’m reaching out personally so I can support you directly moving forward. Thank you again, and I look forward to hearing from you.
Best regards,
Abby
Account Manager | Joy Subscription
