Simply Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (125)
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this.
To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor!
Dont use this service.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported.
As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues.
We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed.
We value your business and would welcome the opportunity to work together to address any outstanding concerns.
